Blizzard Authenticator Wont Accept my numbers

#0 - Feb. 21, 2010, 5:53 p.m.

I recently got the mobile authenticator (last night...) on my new smart phone. When I get up this morning and try to log into wow I keep getting the message "You have entered the wrong information please contact Blizzard Support."

This was working fine last night and now I cant log into the game... what am I doing wrong here?

EDIT:
Found the answer:

Q u o t e:

Should have a resync button to click on when in the application trying to recover a code, at least it does on the ipod application, tap that and it should resync to the servers and get back up and going just fine.

EDIT2:
Blizzard's response:

Q u o t e:

Anytime you notice your Mobile Authenticator numbers are not allowing you to log into the game, please try resynching the device and trying again. This should resolve most cases, as ThorÃt mentions. Should for whatever reason you still be unable to log in, please call our Billing Department using one of the following numbers:

Billing and Account Services
Live Representatives are available every day from 8:00 AM to 8:00 PM PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Aredek

#10 - Feb. 21, 2010, 6:08 p.m.

Q u o t e:

Should have a resync button to click on when in the application trying to recover a code, at least it does on the ipod application, tap that and it should resync to the servers and get back up and going just fine.

Anytime you notice your Mobile Authenticator numbers are not allowing you to log into the game, please try resynching the device and trying again. This should resolve most cases, as ThorÃt mentions. Should for whatever reason you still be unable to log in, please call our Billing Department using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Aredek

#14 - Feb. 21, 2010, 6:15 p.m.

As far as I'm aware, a call to Billing will be required in those cases, Thor. If there is a special resync button press technique, I certainly don't know about it! That being said, the keychain should not fall out of sync very often if at all.