Can't change battle.net email

#0 - Feb. 18, 2010, 7:16 a.m.

Hey, I'm having trouble changing my battle.net email address. When I fill in all the information it asks for to change my email, it simply gives me an empty red box next to the email portion of the form. I know my secret answer is correct, because I tried it in parental controls and had no problems. Currently I have tried to address the issue by using Internet Explorer 8 and Firefox, neither of which seemed to do the trick. Any help on this issue would be appreciated.

Aredek

#9 - April 25, 2010, 2:38 p.m.

Q u o t e:
My friend is having this same issue. The email is formatted correctly and it's not tied to another b-net account. It doesn't give an error message, just an empty red box like the error messages it gives for when the password/secret question is wrong. Any solutions? Clearing the cache doesn't work.

If clearing the browser's cache, cookies, and temporary Internet files does not resolve the issue, please try using a different browser altogether. Should the issue persist, please have him call our Billing Department using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Should you require any further assistance on the forums, please feel free to create a new thread.

Thanks!