Oceanic lag

Q u o t e:
Every night with out fail, between 8-11pm, getting massive lag spikes, now knowing this goes hand in hand with the server situation problem, we just put up with it.

My best recommendation, Fallenknight, is to use the Report Lag feature which our Developers implemented in Patch 3.0 to help gather pertinent data. Our Developers and Realm Technicians use this data to help investigate and develop resolutions for both intermittent as well as persistence latency.

This feature may be located by clicking on the Help Request option. This option is located in the small navigation tray near the bottom of your screen and symbolized by a red question mark icon.

This will bring up the In-Game Knowledge Base window, a database full of support articles for your reference. Four options will also appear towards the bottom of the window:

• Talk to a GM
• Report Issue
• Report Lag
• Character Stuck

Selecting the Report Lag button will open up a new intractable window in which you will be asked to specify what type of latency you are experiencing. You will be able to select from the following options:

• Loot
• Auction House
• Mail
• Chat
• Movement
• Spells and Abilities

After you click on one of these options, your report will be issued immediately and the selection will result in a confirmation window which will be displayed for your acknowledgement. If more than one form of latency is being experienced, a report can be issued in each appropriate category. These reports will not be accompanied by a Game Master interaction, but instead will utilized as a diagnostic tool by our Realm Technicians to help potentially identify underlying causes of latency so that they may be addressed.

We understand the frustration that these types of issues may cause and also understand that the Lag Report feature does not provide feedback regarding your reports. Please rest assured that these reports are taken seriously and are investigated appropriately.

Q u o t e:
Tonight same thing, massive lag spike, now cannot connect, gets stuck on connecting...can we please get some sort of update on this? As i have friends on different oceanic servers who suffer in silence with the same problem?

In such cases where the population on the realm is disconnect and is unable to log back in check the Realm Status page to make sure the realm did not go offline.

http://www.worldofwarcraft.com/realmstatus/

You may post an inquiry in this forum, I encourage you though to examine the first page for an existing thread before creating a new one. Although our Realm Technicians are usually aware if a realm is experiencing login or stability issues those of us who moderate the CS forum, may be able to provide updates from time to time.

Additional updates regarding a specific realm or Battlegroup may also be provided in the Service Status forum.

http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11113

Q u o t e:
I have replied to a couple of posts in the oceanic forums, regarding the servers and relocation. Do you think its possible to give the oceanic players a real answer as to why we can't have servers of our own? They blues there don't seem to want to reply to the many posts asking this, yes maybe they dont know, but for the years of getting second hand information, made up stories or whispers, can you PLEASE find out the real reason as to why we cant get servers here?

Simply, Fallenknight, the answer is no. The Game Master department is not involved in realm maintenance or issues involving the location of the hardware. The "blues" you are referring to are members of our Community Management Team or Developers who occasionally post on the forums they are a bit above those of us who moderate the CS forum. :)

Q u o t e:

There is a reason, and weather it be our end, your end, or in between, can we just get an honest answer for a change, then maybe we all can find a road to solving this issue

I'm sorry, Fallenknight, but information about our internal workings and dealings with other companies and/or countries is not usually up for public dissemination. If we were able to provide specific information regarding the matter we would do so.

Our goal has always been to provide the most stable and latency free game play as possible for all our supported regions and we will continue to do what we can to make that happen. One of the ways we hope to improve performance is to use the information gathered from the Report Lag feature.

I'm sorry I am unable to give you the information you seek, Fallenknight.

As Vrakthris said earlier in this thread about six months ago, you'll want to report issues regarding Lag using the in-game Report Lag feature:

http://forums.worldofwarcraft.com/thread.html?topicId=23280337873&pageNo=2&sid=1#27

Using this feature means data goes straight to the individuals who can resolve the problem the quickest.