#7 - April 1, 2011, 12:55 a.m.
I've read several posts on this and most were just fixed by game master.
I believe the posts you may have read were misleading, Shieldnblade. Such matters cannot be resolved by our In-Game Support staff, as it isn't usually an issue that requires "fixing". In several of the Cataclysm areas there are both Neutral and faction specific quests within the line. When you Faction Change, the neutral quests remain as is but the quests you did on your previous faction are not swapped for the new faction's version.
In order to recover the portal/match the phase you were in last, you must do those faction specific quests. In your case, you'll need to speak with Friz Groundspin who I believe is located at the Southern Rocketway Terminus in Azshara.