Thrall Offline - 3:03pm EST

Thank you all for bringing this to my attention. I am currently in the process of speaking with our Technicians regarding this issue. While I do not have any additional information to provide at this time, I can tell you that they have been monitoring Thrall's stability very closely for the past several months and will continue to make adjustments in hopes of fully resolving the issue as quickly as possible.

I know you all have heard this line all too much recently, but we truly thank you for your patience despite any frustrations which have arisen.

Q u o t e:
The Stormstrike instance server seems to be down now. Thrall is up; however, zoning into a dungeon results in an immediate disconnection.

Thank you, Kodiack. Bringing this to the attention of the appropriate parties right now.

I apologize for any confusion surrounding my statement that I am bringing this issue to the attention of the appropriate parties, everyone. When notified of an issue of this variety, I speak with a number of different parties in an effort to see that we can assist affected customers in-game as quickly as possible and track the issue appropriately. Meanwhile, our Realm Technicians are already aware of these issues and looking to correct them as quickly as possible.

If one of your characters is stuck as a result of this issue, please submit an in-game petition from another character on the account with the name and realm of the affected character as well as some mention of the word stuck. From there, our Game Masters will look to assist you as quickly as possible.

We are currently working to assist each petition from stuck characters as quickly as possible, everyone.

For those of you currently in game, are you still being disconnected when entering instances?

Q u o t e:


Short (no puns intended to us Gnomes) Answer, Yes.

Roger that. This is something we're still looking into.

Q u o t e:
Pull the plug on the server, plug it in 10 seconds later, do stuck petitions for anyone still stuck. I fixed your issue.

That is a brilliant idea, Jamhands, but no such a resolution does not work in each case.

It should be noted that the same symptoms do not necessarily indicate the same cause. Yes, Thrall has experienced several issues lately but the cause and therefore the resolution is may not be the same.

Our staff is working on resolving this issue as quickly as possible, we will provide what updates we are able to when we receive an update.

Q u o t e:
please help my friend Stalvan who is stuck at the entrance to VOA.

We have a raid in like 30 minutes and he needs to attend!!!!

If you are stuck, Lunaliss, please submit an in-game petition from an alternate character. Make sure you include the name of the character as well as the word "Stuck". A Game Master will be along as soon as possible to move you.

Some adjustments were made which may have resolved the instance issues but from what I gather it will require the realm to be restarted to have it apply. Realm restarts should be initiating very soon.

Q u o t e:
OR just fix the darn thing???

Do you honestly believe, Lunaliss, that resolving the issue is not something that we are working on? Contrary to popular belief we do not need to be told to address outstanding technical issues. It has always been our goal to ensure that all realms are as stable and latency free as possible. If they are not then our Technicians continue to work on the issue until it is resolved. Again I would like to point out that similar or even the same symptoms a realm is experiencing is not necessarily caused by the same issue.

Q u o t e:

. Please allow free xfers off the server to let go of some of the population,

Population has not shown to be a relevant factor, we do not generally provide Character Moves for ongoing technical issues. If you believe one should be granted you are welcome to post in the Suggestion forum where those who can make such a decision can review the request.

Hopefully the adjustments made, which the restart should pick up, will resolve this issue as well as unstick the majority of the players who became stuck when the instances had the issue.

Q u o t e:
Instances are working now

Excellent, thank you for the update, Uhohhotdog. Of those of you who had stuck characters are they still stuck?