Broken iphone that had my authenticator on it

#0 - Feb. 15, 2010, 8:13 p.m.

Hello customer service forums.

This weekend when I was out with some friends I ended up dropping my iphone pretty badly and now it will not turn on. Unfortunately I had the mobile authenticator app installed and now I cannot log onto my account since I cant get the key.

I tried calling billing but I only got a message saying that they were experiencing a high number of calls and that I would need to call back later.

I was wondering if there was another alternative.

Thanks for any suggestions.

Bheralrul

#5 - Feb. 15, 2010, 9:18 p.m.

There are several ways to request an authenticator be removed; You can call in to the Billing department, e-mail them directly, or fill out the Terms of Use form to make the request:

Battle.net Terms of Use form:
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361

It can take some time for an e-mail or form response depending on volumes received, but if you are able to speak with a phone representative and verify the proper details, it could be removed today.

Billing and Account Services

Email: [email protected]
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

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