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Authentication Key Required????

Forum Avatar
Thadred
#0 - Feb. 12, 2010, 8:10 p.m.
Blizzard Post
Out of the blue when I went to log in this morning I was prompted to enter a six(6) diget authentication key before logging in. I recieved no email telling me that this was going to occur nor did I receive anything that included an authentication key.

I put in a tick on my alternate account but this was 8 hours ago, I would like to know what is going on with this and if possible quickly too.

Thank you for your time and help.

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Aredek
#7 - Feb. 12, 2010, 8:27 p.m.
Blizzard Post
The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

Typically, when an Authenticator is added to an account without the owner’s permission, it is the result of an account compromise. Malicious third parties will occasionally attach an Authenticator to extend the amount of time they have access to the account to perform their nefarious deeds.

The following threads may be of great use to you, particularly this part from our sticky thread “Account Compromise Info Center”:

Q u o t e:
6.3 An Authenticator Was Added to My Account!

    In some circumstances, malicious parties may add an Authenticator to an account to prevent access to anyone who does not posses the Authenticator. Please contact our Billing and Account Service Department to have the Authenticator removed from the account. Our Billing Representatives can be reached via phone using one of the following numbers:

      Billing and Account Services
      Live Representatives are available every day from 8:00 AM to 8:00 PM PST
      For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
      • Players in Australia should call 1-800-041-378
      • Players in Singapore should call 800-2549-9273
      • Players in Chile should call 1230-020-5554
      • Players in Mexico should call 001-888-578-7628
      • Players in Argentina should call 0800-333-0778
      • All other international players should call: (949) 955-0283



Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Once you have followed these steps, create an in-game petition detailing what happened. Once we receive this report, we will be able to investigate and make any possible restorations for damages done. In the mean time, you may consider attaching your own Authenticator, to help prevent future unauthorized access.

Add an Authenticator, Adopt a Core Hound
http://forums.worldofwarcraft.com/thread.html?topicId=22048397570&sid=1