#2 - Feb. 13, 2010, 3:30 a.m.
Fyodo,
Please try the following troubleshooting steps, sometimes one or a combination of the following have helped to allow players to connect correctly. Please restart the game and try connecting again after each step to see if anything helps.
1. Check connection settings. (Windows users only) Start the system Control panel and view the connection options:
Windows XP users - Click Start -> Settings -> Control panel -> Internet options
Windows Vista/7 users - Click Start -> Control Panel -> Network and Internet -> Internet Options
Once viewing the Internet Options window, click on the connections tab in the Internet properties window, then the LAN Settings button, and make sure that the "Automatically detect settings" checkbox and the "Use a Proxy server" checkbox is not selected. If either of these are selected, please un-check these boxes and then click OK to save changes, and try the connection to the game after this.
Note: This step is for people that have these options set where it should not be set. Please also make sure to check your general web browsing and email after this as well, as if your connection does require a proxy connection you may have to re-enable this option to connect to the internet correctly.
2. Realm connection settings. Open the World of Warcraft folder on your hard drive (Default Folder: C:\Program Files\World of Warcraft or C:\Users\Public\Games\World of Warcraft for Vista/7 users, Applications folder for Mac users). Open the Data, and then the enUS folder. Open the Realmlist.wtf file using a text editor, like WordPad. Make sure the lines in the file match the following:
set realmlist us.logon.worldofwarcraft.com
set patchlist us.version.worldofwarcraft.com
set realmlistbn ""
set portal us
If you need to, you can copy and paste these lines over any that are incorrect, save the file and close the file, and try the game once more.
3. Firewall/Router Port settings. Anytime your computer receives incoming data, it is sent to a "port". Your computer has many ports that can receive data, and different activities will utilize different ports. World of Warcraft uses TCP port numbers 1119 and 3724 to play and UDP port 3724 for in game Voice chat.
You will need to ensure the above ports are open in order for World of Warcraft to connect correctly. If you are using a router, you may also need to set up port forwarding for these specific ports as well. You can find further information on how to configure firewalls and routers on our Networking help page -
http://us.blizzard.com/support/article/21086. Please go to this link for more information on how to open the appropriate ports for your proxy or firewall:
http://us.blizzard.com/support/article/21015 You can test your connection over port 1119 using a program that comes on your computer called Telnet. Instructions can be found at:
http://us.blizzard.com/support/article/29848 .
