#0 - Feb. 5, 2010, 11:32 p.m.
Going forward, if a player has mistakenly downgraded Emblems (for example, downgrading from Frost to Triumph), our In-Game Support team may honor a refund/reversal, if a request for reimbursement is submitted within 72 hours of the conversion and the converted emblems have not been spent.
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In an effort to simplify item reimbursements, the World of Warcraft allows players to receive a full refund for items purchased with alternate currencies if returned to a vendor within a limited time. This feature was originally announced here: http://forums.worldofwarcraft.com/thread.html?topicId=16364516310&sid=1
Recently, we’ve received a growing number of petitions, posts, and emails requesting additional assistance with alternate currency reimbursements. We’d like to remind all players that our In-Game Support team generally will not intervene in cases where a purchasing player chose not to use the in-game refund feature. Providing refunds in those cases can facilitate exploitation and undermine the intent of the purchase system.
To ensure that your in-game purchasing experience is as pleasant as possible, we strongly encourage you to select your items carefully, with the following points in mind:
- An item purchased with alternate currency can be sold back to any in-game vendor for up to 2 hours of in-game time.
- To sell back an item purchased with alternate currency, simply right-click the item while the vendor window is open.
- If an item purchased with alternate currency is enchanted, socketed, gemmed, or mailed, the option to reimburse the item will be forfeited.
- Items purchased with World Event currency (Brewfest Tokens, Coins of Ancestry) are not eligible for an Alternate Currency reimbursement.
- Items that grant achievements on purchase are not eligible for an Alternate Currency reimbursement.
- Stackable items (Frozen Orbs, uncut gems, etc) are not eligible for an Alternate Currency reimbursement.
We have also made an effort to include a confirmation window for most purchases made with alternate currencies. Please use this window to ensure that the item and its price are correct before completing any purchase.
For more information about alternate currency purchases and reimbursements, please visit the Alternate Currency System FAQ (http://us.blizzard.com/support/article.xml?locale=en_US&articleId=27351).