My account was suspended!?

#0 - Feb. 5, 2010, 9:36 p.m.
Blizzard Post
i don't know what happened but it said my account had been temporarily suspended. WHY GOD WHY???!!!
#9 - Feb. 5, 2010, 9:56 p.m.
Blizzard Post
Q u o t e:
i don't know what happened but it said my account had been temporarily suspended. WHY GOD WHY???!!!


It sounds like your account might have been compromised =(.

Please take a look at our stickies here for further guidance:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Blizzard Authenticator
http://us.blizzard.com/support/article.xml?articleId=24660
http://us.blizzard.com/store/search.xml?q=authenticator

Mobile Authenticator
http://us.blizzard.com/support/article.xml?articleId=26109

There's also very useful security advice in the link in my signature.
#28 - Feb. 6, 2010, 1:46 a.m.
Blizzard Post
Q u o t e:
I did read the stickies the best that I could so i dunno what else to do


I'm sorry if this has been confusing for you. I'll provide very specific guidance for you now:

First, it is very important that you please ensure that your computer is secure. You may find the following thread contains quite useful information for this purpose:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

After you've done all that, it's time to report the compromise and recover your account.

This thread covers the majority of the pertinent information related to an account compromise, including how to recover your account, how to report the compromise, as well as some of the complications that can occur. If you read it carefully, it can provide you with a step by step guide to deal with this situation:

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

After your computer is secure and your account has been recovered, it is also important to change your account password, as well as the password to your registered email address. Email addresses, such as those posted to guild websites, can be targets for phishing attempts. After you regain access to your account, it might be prudent to create a new email address that you use exclusively as the registered email address for your World of Warcraft account. When selecting the username and password for this email address, ensure that none of the information overlaps with any other service you may use (guild websites, Facebook, MySpace, etc). Register this new address to your account and do not use it for anything else: no additional registrations, no guild websites, no newsletter sign-ups, et al.

If your account was suspended due to actions taken while your account was compromised, it may be necessary to dispute the account action by contacting our Account Administration department via email at wowaccountadmin@blizzard.com. You can also report the compromise itself via this address. Be sure that any contact with Account Administration occurs exclusively from the email address registered to your account.

Good luck!