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Server issues

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Coffeemug
#0 - Feb. 9, 2010, 4:38 p.m.
Blizzard Post
I want to post about the persistent lag being encountered in the Bloodlust battlegroup while the forums are calm due to maintenance. Usually, these threads go unanswered and just slip to the bottom of the pile, so here is hoping for some kind of response.

I am a loyal customer who has been playing, and enjoyed playing, wow for the past 3 or 4 years. Customer service has been declining in quality over that time and now it is flat out disappointing. People post on the forums and get more of a response from good little drones that enjoy trolling and spamming "read the eula". I do not want to hear from you...so shhh! I am posting in the hopes that a blue reads and responds to my post, because frankly I don't care what the drone has to say.

Blackrock has been so laggy since the last patch that the game is nearly unplayable. Let me describe the lag:
- 5 minutes to get 1 item from mail.
- unable to use the AH
- dying to low lvl mobs because you can not cast nor do you see the fight occurring. Everything is frozen.
- unable to loot
- unable to raid because entire raid gets frozen mid-combat
- phasing into instances/raids takes several minutes
- loading into game takes as much as 30 minutes on loading screen ( i have logged in and been afk several times)

These are SERIOUS issues that have caused raiding to be impossible for many guilds. These issues make even playing an alt a poor option.

I understand that maintenance is today and the likely response will be that maintenance will fix the issue, but from experience, I imagine that we will experience the same lag this week or worse. I expect the server to freeze and have several restarts over the course of the next few days, and frankly that saddens me. It upsets me to see such a great game have such poor customer service (36hours on a gm ticket anyone?) and have continuous technical issues that remain unresolved.

I am asking for a BLUE response to tell me if the lag issue has been identified and an eta on a fix. Can we expect the server to run smoothly this week after maintenance? I also want to know if there will be some sort of compensation for players in the Bloodlust battle-group, whether it be game time credit or free transfers.

Again, this is a pre-emptive SHH to people that are not gm's. I do not want to hear from drones.

Thank you for your time and I await a response.
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Vrakthris
#45 - Feb. 10, 2010, 1:06 a.m.
Blizzard Post
Though all realms have been made live we are aware that some realms are experiencing high latency. We are also aware that some players are experiencing an issue while logging in.

These issues are being investigated and we hope to have them resolved as quickly as possible.

In an effort to allow a smoother flow of information it may be necessary to lock or remove additional threads made on this topic. We will provide what updates we can in the following thread.

http://forums.worldofwarcraft.com/thread.html?topicId=23042166098&sid=1

As a reminder, please keep your posts civil and in accordance with the forum Code of Conduct (this means no: profanity, masked or direct; abuse of the Caps Lock key; trolling or spamming). We are happy to keep the linked thread open for discussion, but inappropriate posts will be deleted.