#5 - Feb. 7, 2010, 2:26 p.m.
It is imperative that each of you review the following threads for additional information regarding computer security and account recovery:
Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1 Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1 You may also want to review our new Battle.net Account Security page for more information on phishing e-mails and how to spot an impostor:
http://us.battle.net/security/ Should you have any questions, please let us know.
Q u o t e:
Blizz apparently just invented another way for hackers to steal our accounts, way to go geniuses.
I'm not entirely sure where you've come up with this idea, Btr. The Authenticator played no role in a malicious party gaining your account information; this information was gleaned as a result of a security issue on a computer you've used or your e-mail account. The malicious party may have added the Authenticator after the fact to restrict your ability to login, but thankfully we can assist in the removal. For more information, please pay particularly close attention to the following portion of the Compromise Info Center:
Q u o t e:
6.3 An Authenticator Was Added to My Account!
In some circumstances, malicious parties may add an Authenticator to an account to prevent access to anyone who does not posses the Authenticator. Please contact our Billing and Account Service Department to have the Authenticator removed from the account. Our Billing Representatives can be reached via phone using one of the following numbers:
Billing and Account Services
Live Representatives are available every day from 8:00 AM to 8:00 PM PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
Also, you may want to consider obtaining an Authenticator of your own to add an extra layer of security to your account. For more information on how you can obtain your own, please review the following thread:
Add an Authenticator, Adopt a Core Hound http://forums.worldofwarcraft.com/thread.html?topicId=22048397570&sid=1
