How long does it take for an e-mail response?

#1 - Feb. 7, 2010, 12:15 a.m.

E-mail response times will vary depending on the current queue of e-mails for the department in question. In the case of an authenticator, you can wait for an e-mail response, or you can try calling the Billing department directly to request the removal via phone. If you are unable to proceed via e-mail or phone, there is also the alternative of the Terms of Use form. This can be sent in via e-mail or fax, along with proof of identification, to request the authenticator be removed.

Battle.net Terms of Use Form:
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361

Billing and Account Services

Email: [email protected]
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

Live Representatives Available 7 days a week, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283