#19 - Jan. 29, 2010, 3:49 a.m.
Q u o t e:
But his suggestion for help was to call Billing. I'm on the forum because I tried calling Billing first and they're too busy to talk to me!
I understand that lines are much busier than normal but the Game Master department is unable to assist you wish such an issue, Heston. I could talk to a car salesman about transmission trouble but it is unlikely that he'd be able do anything but refer me back to the mechanic.
Please keep trying to get through, they are working through their queue as quickly as possible and will get to you as soon as they can.
Remember my suggestion is also based off of your current claims that the accounts involved are YOURS. I understand you are looking for a way around the restrictions but it is really best to simply follow our policies and address what issues that we can help with.
We should be able to help your friend if you sent him a Recruit a Friend invitation and he didn't properly redeem it. That is something that our Billing department can almost certainly help with.
Edit:
Q u o t e:
If I want to buy a pass for my friend I'm allowed to do so,
Yes, Heston, but that is not what you are attempting to do. You are attempting to transfer something that only your pass should have access to to another.
Good luck, Heston. Our Billing department should be able to assist you to some degree.