Blizzard Bear Redemption - Code not found

#0 - Jan. 25, 2010, 3:06 p.m.

As a thank you for attending the 2008 Blizzcon Event, Blizzard Entertainment would like to present you with two exclusive gifts: a new mount for you World of Warcraft character and entry into the Beta test for a future, unannounced Blizzard title. Here's how to claim your prizes:

So, I finally scratched my blizzard bear mount code, ready to redeem... and it won't redeem.

http://www.worldofwarcraft.com/misc/promotion.html

I get the message "game code not found". Calling into Blizzard is my last option... as I live in China, and staying connected/time difference really screws things up.

Is it possible my code is just gotten so old is expired? I tucked my card away waiting for SC2 beta if it ever comes. Do you need the 5 digit number on the card to get it's identity? I recieved it at Blizzcon 08

Q u o t e:

Ongoing Issue - Big Blizzard Bears
Status: Resolved. Restoration provided case-by-case.

Update, 10/20 3:00pm PDT: Moving status of issue to "Resolved. Restoration provided case-by-case." The underlying issue has been addressed. Any new codes generated should operate without issue. Restoration is continued to be provided upon reception of an in-game petition for those still experiencing the error.

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It has come to our attention that (due to recent realm and database stability issues) many players are experiencing difficulty retrieving their Big Blizzard Bear mounts from in-game vendors. The result is the reception of the message,"Cannot Validate Code."

Should you be encountering this issue, please submit an in-game petition as soon as possible and format it as follows:

- State that you have an issue with a Big Blizzard Bear redemption and list what happened when you went to claim this mount in-game
- Include the character and realm on which you wish this mount to be redeemed
- Note (or reiterate) that this is a redemption—not a mount or pet loss—issue

For example: "When I attempted to redeem my Big Blizzard Bear mount using the code I received from the promotional web page, I received the error message: 'Cannot Validate Code.' The character I wish this mount to be redeemed on is <Character Name> on <Character Realm>. Note: This is NOT a pet or mount loss issue, but one related only to redeeming my BlizzCon-provided mount."

Make sure that you list the petition's category as "Talk to a GM," as well.

While restoration is not guaranteed, we will do everything in our power to assist. :)

The quote is only for the in game step, I'm not even there yet!

Aredek

#1 - Jan. 25, 2010, 3:43 p.m.

As far as I'm aware, these cards do not expire, Igniter. My advice would be to send an e-mail to [email protected] so that they may look into this on your behalf.

Aredek

#3 - Jan. 25, 2010, 4:33 p.m.

Q u o t e:
Should I include card specifics, or will these be asked for if needed by the answeree? IE: identification number, actual code

It's probably a good idea to include this information initially as it will likely be asked later down the line. Please not that we will not need information such as your password, however.

Aredek

#5 - Jan. 25, 2010, 5:02 p.m.

Are you trying to redeem the code for one of your US characters or one of your TW characters, Igniter?

Aredek

#7 - Jan. 25, 2010, 5:59 p.m.

I just verified with our Billing Team that they may be able to verify the code and help you out even if you're trying to redeem the code for a TW account, Igniter. Go ahead and send them an e-mail with the full card number, the Battle.net account name, World of Warcraft account name, and any information you're able to provide regarding the error message you're receiving (including a description of what stage of the process you receive this error).