High Latency on selected realms.

#3 - Feb. 4, 2010, 2:33 a.m.

It appears that realms within the Reckoning Battlegroup are experiencing a few issues.

I'm tagging this thread as the main one for now and will provide what updates I can here. Our Realm Technicians are looking into the matter though we ask that you continue to use the Report Lag feature to help gather information.

This feature may be located by clicking on the Help Request option. This option is located in the small navigation tray near the bottom of your screen and symbolized by a red question mark icon.

This will bring up the In-Game Knowledge Base window, a database full of support articles for your reference. Four options will also appear towards the bottom of the window:

Selecting the Report Lag button will open up a new intractable window in which you will be asked to specify what type of latency you are experiencing. You will be able to select from the following options:

After you click on one of these options, your report will be issued immediately and the selection will result in a confirmation window which will be displayed for your acknowledgement. If more than one form of latency is being experienced, a report can be issued in each appropriate category. These reports will not be accompanied by a Game Master interaction, but instead will utilized as a diagnostic tool by our Realm Technicians to help potentially identify underlying causes of latency so that they may be addressed.

We understand the frustration that these types of issues may cause and also understand that the Lag Report feature does not provide feedback regarding your reports. Please rest assured that these reports are taken seriously and are investigated appropriately.