Ban overserved? - Blue Tracker

#0 - Jan. 25, 2010, 4:16 a.m.

I am posting this through the permission of a friend on his account, because no one is at Blizzard HQ to answer my email, and billing can't help me through the phone.

I was banned (I feel unfairly, but it being so short I didn't appeal) for 72 hours last friday at 7:34 PM. My account management page said I would be unbanned at 3:34 AM UTC.

It's currently 4:14 AM UTC, my account management says I am still banned, (It says "You are unable to access this page because this license is banned, locked, or suspended."), yet when trying to log in to the game I simply get an "Unable to Connect" error.

Is this because I am still banned past my 72 hour period, or some other error?

Aredek

#18 - Jan. 25, 2010, 4:20 p.m.

Actually, Hald, it seems that your suspension has, in fact, ended. In order to access the Account Management page, you will need to log into the game using the temporary password that was sent to your registered e-mail address. I realize you've tried to log in already, but received an "unable to connect" message -- a message completely unrelated to the suspension.

If you continue to receive this "unable to connect' message, please try following the troubleshooting steps found here:

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21226

Aredek

#20 - Jan. 25, 2010, 4:25 p.m.

Q u o t e:

I never received a temporary password in my email address, though.

Have you checked your spam folders as well, Hald?

Aredek

#24 - Jan. 25, 2010, 4:35 p.m.

In that case, you may want to contact our Billing and Account Services Department, Hald. They will be able to assist you with the password process, and hopefully get you back into the game as quickly as possible. They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Aredek

#27 - Jan. 25, 2010, 4:37 p.m.

Q u o t e:

I'll try calling them tonight, and post in the thread the results.

Thanks, Hald. :)