Paid Account Transfer - REALLY annoyed

#0 - Feb. 3, 2010, 11:25 p.m.

So, I transfered this character, Shockbox, from one account, to another that I have. (I'm in the process of basically merging the accounts.)

I did this about a week ago.

The payment has gone through on my card.

Then I get this email from blizzard saying my paid account transfer has been declined. Which is REALLY funny because on the WoW account webpage, it says it's processed. And she's been sitting on the account for a week. And the payment went through.

But what *really* upsets me, is that when I try to call blizzard to get an answer, they tell me to HANG UP AND TRY AGAIN. Seriously, I can't even WAIT ON HOLD?

I have a raid at 9PM EST, and I'm vital to my raid team. My healer is locked out - and blizzard has my money for the transfer.

Someone needs to get in touch with me ASAP. Or at least let me call your phones and sit on hold.

Sirantus

#5 - Feb. 3, 2010, 11:46 p.m.

I apologize if this situation has caused you any inconvenience, Shockbox. While the funds may be removed from your available balance by your financial institution, they will normally sit in a pending state until the transaction is completed successfully. As the e-mail you received stated, we were unable to complete the transaction for the character transfer that you initiated on 02/01/2010, and no charges have been processed for this Paid Character Transfer.

Please continue your attempts to contact us by phone as we will be happy to assist you with this matter. If you receive a message asking to you call back later, this simply means that all of our lines are currently full; please keep trying as you will be placed on hold as soon as a line is available.

Sirantus

#7 - Feb. 3, 2010, 11:50 p.m.

Q u o t e:

So, what you're saying is that Chase Bank, a national bank, failed to give the funds out of my account to Blizzard in a timely fashion, but decided to charge me for it and show the transaction as completed in my account anyway?

That seems highly unlikely.

The charge that you are seeing should be in a pending state, Shockbox. If those funds have not been released by your financial institution back into your available balance within a few business days, then I suggest you contact them for additional information regarding how long they will normally hold onto a pending charge before releasing the funds back to the card holder.

Sirantus

#12 - Feb. 4, 2010, 12:03 a.m.

I would be happy to help clarify the process for you, Shockbox. Ultimately, we allow the character to be used once it has been moved to the new realm instead of forcing the player to wait for the transaction to be completed as that can take several days, and the majority of transfers that make it that far will be successful.

In the situation where the transfer is not successful the character is locked, and the player will normally receive an email directing them to contact our Billing department by phone for additional assistance. This way we can potentially attempt the transaction again for you, and do what we can to avoid the same issue from repeating. As this process may involve collecting payment information from you we are unable to process this request via email due to security concerns.

Sirantus

#15 - Feb. 4, 2010, 12:12 a.m.

Q u o t e:

Right, they take the funds out, and put a PENDING next to it when you log in on your account and the available balance shifts to reflect the pending transactions. Once the charges have actually been processed, they receive a date, and a balance deduction on your actual balance. That is what happening here. Honestly, I'm not that stupid about how my bank does things. As far as Chase is concerned, they have paid blizzard out of my account, and as far as their concerned, I'm probably going to have to argue with them to get it removed. *sigh*

If you have not already done so, it may be a good idea to contact your financial institution and ask them if they can check the status of that transaction as they may have additional details that are not necessarily posted on your electronic statement.

Q u o t e:
Thank you. I finally called in and I'm on hold now. Hopefully I can get this resolved soon and get access to the toon before my raid.

Excellent! I wish you the best of luck, Shock.