World Of Warcraft Authenticator HACK!

#0 - Jan. 28, 2010, 11:15 p.m.

Hello people my name is Hisatan and i recently started World Of Warcraft. I've had the game for 3 months and i have reguarly scanned my computer. Yesterday at around 10am i logged in to WoW fine and played, then around 5pm i tried to log back in and it asked me for an Authenticator code when i did not purchase 1 or anything. I scanned my computer twice after that. I scanned WITH OUT the launcher open and WITH the launcher. Both came up with spam viruses from the Internet and my virus protection program is PC Tools Spyware Doctor. Please help me because i dont understand who/why put an Authentiator on my account and how they did.

Cheers, Hisatan

Aredek

#10 - Jan. 29, 2010, 3:10 p.m.

The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

Sorry to hear that your account seems to have been compromised. As others have mentioned, you will likely need to contact our Billing and Account Services department in order to have the maliciously added Authenticator removed from the account. Additionally, you may wish to review our thread on account compromises and how to help secure your computer following one.

Billing and Account Service

Live Representatives Available Mon-Sun, 8am to 8pm PST/PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

After you have followed these steps and reclaimed the account, you will need to submit an in-game petition detailing the situation. This will allow our Game Masters to review the issue and make any possible restorations for damages done to the account.