Worst Customer Service ever.

Q u o t e:
Two days ago, aka 48 hours ago, I faxed the papers to have my authenticator disabled and my account unlocked. It still has not happened. Worse, my representative has emailed me dozens of surveys instead of providing me with a helpful answer or even tell me if I hadn't faxed it properly.

I'll say it again: Worst. Customer. Service. Ever.

It can take awhile to get faxes processed, Stelluna. I do apologize for the delay.

As far as the surveys go, those would have been autogenerated from your 5 emails regarding this in January. The first was on 1/6 from us where we gave you the instructions on how to get this removed, and then from your correspondence back and forth starting around the 1/23.

Unfortunately, that information is closely guarded, and from where I am - I cannot see if it's actually in office, but if you sent it and it was legible, it should be here.

You may want to give Billing a ring to check up on this if you haven't heard back by office hours today.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 8AM – 8PM Pacific Time, 7-Day Support
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Our Billing Support page can be found at http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20606

Q u o t e:
I totally agree with Customer service being disappointing. I filed a ticket for a restoration of items. Took 3-4 days from the petition to get 100+ items restored. They missed my tanking gear, I open another petition to restore seven items. I repeat: seven items. I filed it either the 7th or the 8th. No emails, no responses in game. I even made a post in the customer service forum but only one person (who wasn't even a moderator) replied. I've been waiting about two weeks for SEVEN items to be restored. It took only a few days to restore 100 or so items, what gives? : (

Tobi, I'm searching on your registered email address and just not coming up with any correspondence on these additional missing items.

Did you sent it to [email protected] - and from this account's registered email address?

This looks to have just had some more items returned, Tobi - please do check your ingame mail when convenient. I apologize for the delay.

Q u o t e:
what is this [removed] it say i have 1 hour ? how do i get there ? somethring about a safety net from blizzard or they will stop use my account rights in 1 hour

This is a phishing scam, Melawn. Someone is trying to get you to visit a malicious website designed to steal your account information so that they can compromised your account. If you have logged into this site, please take a few moments to change your registered e-mail address and password. For more information, please review the following threads:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1