Character Xfer Problem?

Q u o t e:

I just put in a request to transfer this character to Altar of Storms, I put in the request at 9:30pm and I am still waiting for its completetion even though my credit card has been charged and I have been sent no emais about my xfer (I expect it because I have xferd in the past and usually get a "Pending" email).

It sounds as if it has been some time since you have transferred a character, Arpe, there is no longer a pending e-mail. The transfer is initiated and completed in one transaction. Meaning that the request for transfer simply needs to be initiated, it will be sent up, once the system approves the transfer your credit card will be charged and the transfer completed.

Now, until the transfer completes you haven't actually been charged, it is likely that the charge is pending awaiting completion.

Have you checked the transaction page? That should tell you when your transfer has been completed.

https://www.worldofwarcraft.com/account/character-transfer-status.html

Q u o t e:
I can confirm also that I have been charged as I can see the missing amount (exactly that of 25$us) missing off my credit card.

The amount is missing off of your credit card because the amount is "pending", meaning our system has told your bank that you wish to make a purchase costing $25us, your bank is holding that amount for processing.

Q u o t e:

The character transfer page simply stats pending, however I am starting to think now (due to the length of the wait) that there must be an issue.

If the character is listed as pending that would mean the transaction is still pending. How long has it seen since you initiated the transfer, Arpe?

Q u o t e:
I have now waited over night and the maintenance and my character has still not transferred off of the realm. Can a blue please look into an issue here, the other people I play with all had their xfers complete last night, mine is now taking over 12 hours and I still cant play.

Did you at any point cancel and re-initiate the transfer, Arpe?

Though the majority of transfers do go through within an hour or less they can take longer. Transfers can take up to 5 days to complete as stated in our FAQ.

If you continue to experience this delay though you are welcome to contact our Billing and Account Services department, they may be able to help you manually.

Billing and Account Services

Live Representatives Available 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

* Players in Australia should call 1-800-041-378
* Players in Singapore should call 800-2549-9273
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283

The number you are calling, Arpe, is our Billing and Account Services department. I need to clarify that point because what is considered "Customer Service" is the Game Master department which provides in-game support. We are unable to address billing issues directly.

Q u o t e:

The time is now 8:30 EST and since I have had no success with phone help Im asking for yours instead.

Unfortunately we are unable to assist with such issues, outside of the advice I provided. I'll see what I can find out but you may simply need to wait for the transfer to process.

You should receive an e-mail to your registered address in the next 30 minutes or so.