#12 - Jan. 31, 2010, 8:55 p.m.
I'm sorry if you have been experiencing difficulty with getting in contact with us by phone, Nalou. As the following sticky post explains, we are currently experiencing a very large volume of calls:
http://forums.worldofwarcraft.com/thread.html?topicId=22748999538&sid=1 If your situation requires that you speak with a representative by phone, then I encourage you to continue your attempts to call in.
However, if you have any general questions, or if you were to provide me with additional information regarding what the exact issue is that you have encountered, I would be happy to help to the best of my abilities.