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Direct Online Upgrade taking a while.

Forum Avatar
Krigjer
#0 - Jan. 31, 2010, 3:10 p.m.
Blizzard Post
Apologies if this is the wrong forum.

But my friend ingame (guildie, we talk on vent every time we're on) has given me the information for a prepaid card last night. Following his directions, I went to my battle.net account page, 'upgrade to Lich King', and 'direct online upgrade'. According to my friend, the transaction went through but I kept getting a message that said 'transaction unsuccessful'.

11 hours later, my account is not upgrades. I'm unsure of the state of the card as of yet.

Is this a normal wait for such a thing? Or have I encountered an error?

I'd hate to have wasted my friend's money. :(

(It was a gift, seeing as I couldn't afford it myself, and he pestered me so much to let him get it for me, I gave in. )
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Aredek
#8 - Jan. 31, 2010, 3:33 p.m.
Blizzard Post
The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

In the case of prepaid gift “credit” cards loaded with a pre-set cash value, often a call to our Billing and Account services department is required to process the transaction. Occasionally such cards are either incompatible with online purchases or at least must be registered to do so. If you have not already, follow the instructions on the card to “register” it and make the transaction. If this still does not work, you may need to contact Billing directly in order to upgrade your account.

Billing and Account Service

Live Representatives Available Mon-Sun, 8am to 8pm PST/PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

  • Players in Australia should call 1-800-041-378
  • Players in Singapore should call 800-2549-9273
  • Players in Chile should call 1230-020-5554
  • Players in Mexico should call 001-888-578-7628
  • Players in Argentina should call 0800-333-0778
  • All other international players should call: (949) 955-0283

Alternatively, you can send an email to [email protected] and they may be able to assist via email.

Additionally, keep in mind, in the case of online upgrades, it can take up to 72 hours to fully process the upgrade.

Let me know of you have any further questions!