Auto-Renew Subscription Issue

#0 - Jan. 26, 2010, 8:06 p.m.
Blizzard Post
I currently own 3 WoW accounts and all 3 accounts see the same issue so I doesn't appear to be account specific and it had been occurring before the swap to Battle.net so it doesn't appear to be related to my merging all 3 into an umbrella B.net account.

I have all 3 of my accounts set to automatically renew in 3 month cycles. When it hits the date for billing, I end up getting my account frozen pending payment. However, the payment never happens. My credit card isn't getting declined nor is it ever at my credit limit.

I can bypass the problem by entering the account and re-entering in the exact same credit card info and when I do that, the payment authorization goes through without a problem.

Since it doesn't seem to be an issue related to being unable to bill me (not declined or blocked), I figured I would try CSF before contacting billing since I am unsure if it is a billing related problem seeing as you can bill me if I just enter my information again (albeit unchanged).

Edit: This isn't related to what seems to be the current crop of billing issues since none of my accounts are currently pending payment.
#3 - Jan. 28, 2010, 11:06 p.m.
Blizzard Post
The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

Hrm, this does indeed sound a bit odd Shayleah. Have you ever encountered issues with recurring payments before? I’d recommend speaking with a member of our Billing and Account Services department as they would be better suited to shed more light on the issue.

Billing and Account Service

Live Representatives Available Mon-Sun, 8am to 8pm PST/PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

  • Players in Australia should call 1-800-041-378
  • Players in Singapore should call 800-2549-9273
  • Players in Chile should call 1230-020-5554
  • Players in Mexico should call 001-888-578-7628
  • Players in Argentina should call 0800-333-0778
  • All other international players should call: (949) 955-0283


Alternatively, you can send an email to [email protected] and they may be able to assist via email.