Your ingame GM's need more training

#0 - Jan. 30, 2010, 2:50 a.m.

I recently submitted a ticket ingame and am currently still attempting to have it answered. Now because of the huge ammount of trouble tickets in the que i'm never online when my petition gets the next installment of a lackluster GM response.

This is basicly what happened to give you some context.

I ran last weeks weekly on my 80 warrior to kill Anub.....everything went fine finished quest no problem. Anub was the only boss killed in that 10 man Naxx. Two days later I logged onto my warlock with the intention of doing the weekly...only to find out to my surprise that he apparently had a raid lockout.

It took me about 30 minutes to figure out that the raid ID that he was locked out to what the exact same one as the warrior. I ran over to naxx and zoned in to double check and yep for sure, Anub dead while everything else was up.

So that basicly means that both characters (that are and have been forever on the same account) would have had to been logged in to the game when Anub was killed.....something that as far as i've known can't be done.

*************

GM's initial response was that "according to our records the lockouts accurred durring normal play" umm yea...not possible.

So a ticket in response explaining how that isn't possible.

The next response i recieved was that "You completed the quest on your 80 warrior, our records show you just need to do it on the warlock"

I'm still trying to figure out what the GM that gave that response was even thinking....did he even bother reading the first two tickets? Did he do any research? Does he even know how raid lockouts occurr???

And just for my last point, at no time did I ever ask or even want the GM's to credit me with emblems for missing the weekly. I didn't kill Anub on the lock so he doesn't deserve them. All I wanted to know was HOW both characters could be saved to the same raid ID so that it doesn't occurr again in the future.

So as the title says, I believe your ingame GM's need further training. If anyone bothered to finish reading this feel free to /sign or post your only innadequate GM experiences. I doubt anything will come of it, and i doubt a blue will respond to this, but i fealt the need to post anyways.

Thank you for your time

#27 - Feb. 10, 2010, 1:39 a.m.

Q u o t e:
Perhaps they need to recruit existing wow players for gms and allow the gm to process gm tickets from their home (of course they would need to develop a login system for gms, and some strict rules and limitations to prevent gms from doing stuff for people on their own server) but that way, skilled players could become gms. perhaps a pay by petition answered system could be instituted and a harsher line on gms who don't pass customer satisfaction reviews.

result: skilled gms who answer players quickly would get money whereas non-skilled gms would firstly go broke, and if they had bad customer service they would get booted from answering tickets. I as a player would love this, it would make WoW so much nicer.

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