How was I hacked?

#0 - Jan. 30, 2010, 6:25 p.m.

I am currently going through the nightmare of a hack. Im locked out by authenticator and my guild was cleaned out. My question is how did this happen?
I have read the posts that I know a GM will point me to...
I ran Norton with current upgrade, nothing but the normal cookies...
I have not bought gold, characters or anything else.
I don't share my account.
I have not gotten or answered any e-mails.
I have not given my password out.
A couple of days before the attack I did have problems logging on, error message about running out of memory, called tech support, they helped me fix the problems. They had me delete some files in WOW then I logged on fine.

Any insight?

(After 4 days I finally got on the phone with billing! Now Ive been on hold for 42 minutes and counting...)

Aredek

#25 - April 4, 2010, 6:25 p.m.

Q u o t e:
The mount hacking thing... I fell for it and I really want my acount back. PLEASE inform me on how i may get it..

Please take a few moments to review the following threads for more information on how to secure your computer and report your account as compromised:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Should you have any questions after you finish reading the aforementioned threads, please create a new thread rather than bumping an older thread.

Thanks!