Authenticator - Locked Out of Account!

#0 - Jan. 23, 2010, 9:48 p.m.

I'm hoping that this is the right place for this sort of issue, so I'll try to make it short.

I've got a Blizzard Mobile Authenticator on my account and iPhone 3G, neither have done me wrong, but however, my iPhone decided it was going to mess up on me. I had to go around to iTunes and do a factory restore and I didn't get the chance to take the authenticator off of my Battle.net account, so there's my dilemma.

I'm locked out of my account and I can't really do anything. I've downloaded the Authenticator on my iPhone and am ready to go, I just require assistance from someone higher-up in Blizzard.

Thanks for any potential help, I greatly appreciate it.

Bheralrul

#6 - Jan. 23, 2010, 10:14 p.m.

Q u o t e:
Oh, you can also give them the serial number off the authenticator, if you have it, or the original CD key off the box of the original(vanilla) wow copy.

These are methods a Billing representative may attempt to verify account ownership via e-mail or over the phone in lieu of the Terms of Use form. If enough information can be verified, it does make the removal of an authenticator a bit more convenient. Since we began accepting e-mailed versions of the Terms of Use form though, that has kind of become a moot point. If a person has access to a digital camera or scanner, the proper info can be sent in quickly to get the authenticator removed too :)

Battle.net Terms of Use Form:
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361

Bheralrul

#14 - Jan. 23, 2010, 10:26 p.m.

Q u o t e:
Blue, please visit the link I posted. I think it's funny that you respond to an issue that has just presented itself, but have looked past my issue, which was even in the thread you responded to.

The forums do not guarantee a response from a Blizzard employee, Uskyla, I do apologize for any confusion if you thought that was the case. Looking over your issue, I am showing you are in contact with several different Billing representatives via e-mail, however not a one has received any document attachments with your e-mails. You may wish to check file sizes because there is a very strict 5mb limit you will want to make sure you are under so that your files will be received on our end.

As we have moved to a 7 day support structure, people you are e-mailed, or who have e-mailed you previously, may encounter their days off. When this happens, there can be a small delay in communication, which I apologize for but it is hard to avoid. I can only recommend attempting to send your documents again, ensuring it is below the file size limit for the entire e-mail (not just single files) as well as all files being in a supported format to be received to avoid the e-mail not making it to our end.