Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

My account is locked, help!

Forum Avatar
Rakuato
#1 - March 19, 2011, 6:06 p.m.
Blizzard Post
It says when I try to log onto my account on Blizzard it says, "Due to suspicious activity..." and something more. I was playing the game normaly not doing anything related to that.

I took out virus that were on the game with Norton, and they are all gone, still not working.
Also when I tried playing the game it says my account is locked and it says there is a change in your access pattern.
Forum Avatar
Nevalistis
Support Forum Agent
#2 - March 19, 2011, 6:46 p.m.
Blizzard Post
If you were removed from the game and received this message, Rakuato, it is very highly likely your account information has been compromised. This means someone who is not you logged in while you were playing. It sounds like the system locked them out before any damage could be done.

I recommend making absolutely certain that your computer and e-mail are as secure as possible, then use our Account Recovery web form. This will prompt a password reset and allow our agents to take a look over your account in case anything is missing. The links below should help. >^.^<

Account Recovery web form
https://us.battle.net/account/support/account-recovery.html

Battle.net Account Security Awareness
http://us.battle.net/security/

Account and Computer Security
http://us.blizzard.com/support/article/30794

Battle.net Authenticator
http://us.blizzard.com/support/article/24986

Battle.net Dial-in Authenticator
http://us.blizzard.com/support/article/35806

If you continue to have issues logging into your account, you will need to contact Billing & Account Services for additional assistance.

Billing & Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Argentina: 0800-333-0778
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628

E-mail: [email protected]
Web form: https://us.blizzard.com/support/webform.xml