Authenticator issue, FIXXED!!

The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

Heya Snuggz, sorry to hear you’re coming up against this issue. If possible, try these steps to see if it helps you log in.

• Open the World of Warcraft folder on your hard drive (Default Folder: C:\Program Files\World of Warcraft or C:\Users\Public\Games\World of Warcraft for Vista users, Applications folder for Mac users).
  
• Open the Data, and then the enUS folder.
  
• Open the Realmlist.wtf file using a text editor, like WordPad. Make sure the lines in the file match the following:
  
  
  set realmlist us.logon.worldofwarcraft.com
  set patchlist us.version.worldofwarcraft.com
  set realmlistbn ""
  set portal us
  
  If you need to, you can copy and paste these lines over any that are incorrect, save the file and close the file, and try the game once more.

After you’ve tried this, let us know if you’re still experiencing issues.

The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

Alrighty, a few more questions for you then, if you have a moment.

• How are you starting up World of Warcraft? (Are you using the Launcher, a secondary program, clicking the .exe file?)
  
  
• What are the details on the file that is starting the program? (Right-click the icon you are selecting to start and choose Properties)
  
  
  • What is the Filename? (Example: c:/program files/World of Warcraft/wow.exe. )
    
  • What is the size of the file?
    
  • What is the Date Modified?
  
  
• Have you tried running a virus or malware scan with the World of Warcraft game client running?

The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

Q u o t e:
the launch in the wow folder has diff info..

The information on the size of the file you listed is for the shortcut to the launcher. Can you give me the size of the Target file the shortcut points to? I this case, you listed “C:\Program Files\World of Warcraft\Launcher.exe”

How large is this file?

Q u o t e:


4.66 MB (4,895,608 bytes)
sry bout that

Can you provide me with the date this file was last modified as well, Snuggz?

I apologize for the delay in getting back to you, Snuggz. For safety's sake, you may want to review our Computer Security Recommendations thread and continue scanning the effected computer for malicious software. The following thread provides some helpful tips that may help you identify any possible threats:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Additionally, you may want to consider uninstalling and reinstalling the client. Should the issue persist, please contact our Technical Support Department directly as they may be able to offer more specialized technical assistance in regards to this matter. They can be reached using one of the following methods, but my recommendation would be to call them directly.

Technical Support

• Email: [email protected]
  
• Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11
  
• Forum: http://forums.worldofwarcraft.com/board.html?forumId=11110
  
  Live Representatives are available every day from 8:00 AM to 8:00 PM PST
  For phone assistance please call: 1 (949) 955-1382
  

Should you come across any additional information regarding this issue or determine that your computer has been infected, please keep us updated by sending an e-mail to [email protected]. We greatly appreciate any information you're able to provide as it will allow us to better assist our customers moving forward.