In Response to "Care Package"

It seems there's been some confusion regarding the merits of our restoration offer. For that, I do sincerely apologize, Neosporìn. Let me try to clear a few things up. From there, you can make your decision. :)

• The "care package" you're referencing is simply an offer, and its goal is to provide those affected by compromise the opportunity to get back into the game more quickly. For many players, depending on their play style and how greatly their characters were affected, this offer is ideal. For others, it's not. We understand this and so have ensured that this offer is not a mandate; it's simply another option.
  
• The offer itself can be declined. Should you decline such an offer, your account will be placed back into the restoration queue in its original place, and you will be provided a full restoration afforded to you by our departments. It may take a bit more time before your restoration is complete, however, as a more in depth investigation will be required.
  
• If you opt to decline this offer, please be sure to reply to the email within 24 hours, as instructed. In addition, do not claim any of the offered gold or Emblems from your in-game mail. We'll recoup those ourselves whenever we process your full restoration. (If you do accidentally claim the gold or Emblems from your in-game mail, do spend any quantity of either and note within your email response that they were claimed in error.)
  
• This offer is not character-specific. If you accept the offer on one or a few characters, you are effectively accepting the offer in-full and additional restoration may not be provided. Consider this a "deal or no deal" sort of situation.

I hope this clarifies things a bit and gives you a better feel for the restoration offer you received.

Now, it sounds as though you might like to decline the offer and simply proceed with a full restoration as normal. If this is the case, go ahead and respond to the email as soon as possible and note that you'd like to decline the offer at this time.

If you've any further questions, please let me know!


Edit: Adding clarity for additionally-asked questions.

Q u o t e:
In terms of the care package, you should read the other forums, Blizz has updated the policy to make it more uniform. Contact them and request action. They were not offering the package to all users and that has now changed, so if you have open tickets, seek help. And it looks like this thread caused that change, so keep up these topics.

This is incorrect. Neither the restoration offer nor its application (nor the messaging we provide to players) has changed in any way since its inception. This particular thread has simply provided additional clarity.

Please note the following, though:

Depending on the individual compromise, a restoration offer may or may not be provided. Not all accounts affected by compromise may be eligible.

If an account is eligible and provided a restoration offer, we will conduct a preliminary restoration of characters and items. It's important to note that not all characters and items may be recouped by this preliminary restoration; this depends on the nature of the compromise itself. We will also mail qualifying level 80 characters a designated amount of gold and Emblems. (The email we send each account holder to whom we make this offer goes into further detail.)

Now, if you receive a restoration offer yourself, and feel that it is not ideal, you're welcome to decline it. There are a few points you should keep in mind prior to accepting or declining a restoration offer, as has been stated earlier in this thread. Repeating them for emphasis:

• This offer is not character-specific. If you accept the offer on one or a few characters, you are effectively accepting the offer in-full and additional restoration may not be provided. Consider this a "deal or no deal" sort of situation.
  
• If you opt to decline a restoration offer, your account will be placed back into the restoration queue in its original place, and you will be provided a full restoration afforded to you by our departments. It may take a bit more time before your restoration is complete, however, as a more in depth investigation will be required.
  
• If you opt to decline a restoration offer, please be sure to reply to the email within 24 hours, as instructed. In addition, do not claim any of the offered gold or Emblems from your in-game mail. These items will be reclaimed by our staff at a later time.(If you do accidentally claim the gold or Emblems from your in-game mail, do spend any quantity of either and note within your email response that they were claimed in error.)
  
• Characters and items restored during a preliminary restoration will not be reclaimed, even if you decline a restoration offer. We will only reclaim the gold and Emblems sent via in-game mail to qualifying level 80 characters.

Xinshu, which email are you referencing? Neither of the more recent emails I've seen sent to your registered address relate specifically to a restoration offer; rather, they simply confirm that your account has been placed in our restoration queue and will be addressed (investigated) as soon as possible.

Please note that all accounts are placed into our restoration queue if reported as compromised. These accounts will then be investigated in the order that they are received. If your account is eligible for a restoration offer, we'll provide one, but there's no ETA as when that may or may not occur.

I hope that helps. Just hang tight and, either way, we'll take care of you to the best of our abilities. :)

Q u o t e:


This thread isn't even a month old, I wouldn't consider it a necro at this point.

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