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Hacked.(authenticator added)(Have questions)

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Saeiyr
#0 - Jan. 9, 2010, 11:19 p.m.
Blizzard Post
So today,I tried to login and it said a authenticator had been added too my account,and asked me for a generated code,I've never had a authenticator,so yeah.
Would I need too contact blizzard via email support or phone?
Thanks alot.
(Questions are at my last post on this thread)
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Orlyia
#13 - Jan. 11, 2010, 9:12 a.m.
Blizzard Post
If there is any way you can call on this, I'd still recommend a call to Billing, Saeiyr. That is far more expedient in the case of an added authenticator.

Really nothing can be done until that unauthorized authenticator is removed, you won't have access to Account Management or the game.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 8AM – 8PM Pacific Time, 7-Day Support
E-mail Support - Billing@Blizzard.com
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Our Billing Support page can be found at http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20606

I'd also highly recommend considering adding one of your own - you've already seen firsthand how it keeps someone without it - out :)

It's no substitute for good security habits, but it will keep anyone else out of your WoW account. Not to mention core hounds make adorable pets!

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

Even more core-hound goodness can be found here!

http://forums.worldofwarcraft.com/thread.html?topicId=21726114509&sid=1


I do wish you all the very best.
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Orlyia
#16 - Jan. 11, 2010, 9:47 a.m.
Blizzard Post
Q u o t e:
Anyone else find it especially unnerving that the hackers are using Blizzard's own added security measure against them and the players. Just some quick questions to Blizz, how many accounts can you link to one authenticator (maybe a limit should be placed)? Is someone out there buying mass amounts of these devices (maybe Blizz should take a look at suspicious authenticator purchases)?



Well, that sounds good Trisara - except the mobile version is basically limitless.

This really is just a substitute of their old habit of changing the email address, really doesn't add much more complexity to this than that did.