Fellow Hack Victims - Restoration Timeline?

#0 - Jan. 18, 2010, 3:31 p.m.

I am very disappointed with Blizzard's swiftness of service right now. I was hacked on 01/08/10 and got my account back after 4 days. It is Jan 18 and I still have not gotten my items restored. When I tried to get an update from the GM, he/she said it would take WEEKS to get my items back.

So I effectively get to level an alt until they get to my account. This is several weeks lost of real playtime and yet I have been offered no compensation. Only a "I'm sorry this is taking so long."

When you try to call customer service, most of the time you will get a message saying "we are too busy to take your call, call back later." That is expected from government services like the IRS, but WoW? Seriously?

This has been a very frustrating experience. From a person who has spent so much time and money into the game to get this poor service is not making me a happy camper. It is especially frustrating because not even 6 months ago, it took ONE DAY to get my account back AND my items back after a similar compromise experience. I'm sitting at 10 days with a GM telling me "weeks" for my account to be restored while my guild is without their main tank and all I can do is try to gear up and level alts...

I appreciate the professionalism of the employees I have spoken with, and do not blame them at all. If they had also had poor customer service, I would be playing another game.

I hope that my account issue is resolved swiftly, as I and some others I know are not thrilled with the slow response times.

Aredek

#2 - Jan. 18, 2010, 3:49 p.m.

Good morning, Marybelle.

After taking a quick look into our investigation queue, I've found that your investigation is nearing the top of the queue and should be addressed within the next 1 to 2 days -- 3 at most. Accordingly, I encourage you to remain patient just a bit longer as we work to assist you as quickly as possible.

Thank you for your patience, Mary. I hope to see you back in the game, fully equipped in the very near future.

Best wishes.

Aredek

#8 - Jan. 18, 2010, 4:27 p.m.

Q u o t e:

Can you also check my position in queue?

Currently, the average wait time for all investigations is approximately 8 to 9 days from the time you submitted your in-game petition. Accordingly, it seems that it may take another 6 to 7 days still for your investigation to be completed, Reetu.

Aredek

#10 - Jan. 18, 2010, 4:34 p.m.

Q u o t e:
Bummer :( Thanks for checking.

If I log in and play on the affected characters, will that delay or mess up the investigation/reimbursement process in any way?

Not at all! Please feel free to play as normally as you can in the meantime. :)

Aredek

#22 - Jan. 18, 2010, 6:01 p.m.

You truly do not need me to determine your place in queue, everyone!

Simply remember back to when you first submitted your in-game petition, add 8 to 9 days, and voila! There you have your approximate restoration date. :)

Orlyia

#26 - Feb. 5, 2010, 12:20 p.m.

Q u o t e:
So is the possible restoration time still about 8-9 days once a ticket is opened or GM notified?

Still hovering a bit over a week, yes, Listanna.