Help pls hacked for the 2nd time in 3 days.

Q u o t e:
They are still on my account farming herbs..

Authinticators have not only made the hackers invennurable but also a pain where i cant reset my password/e-mail.

Great work blizzard....


When i made the 1st post they just added the authinticator.....could have been simple if you locked my account..why make every thing so complicated when it can be solved in 1-2 minutes...now all my gear is gone

Damages are typically done within 5 min of account access, Disco.

While accounts CAN be locked, we normally don't recommend that. It can be more complex to get one unlocked - than recovered (and you'll probably need to get it recovered anyway - see point above).

I know this can be frustrating, but having an authenticator will keep them out in the future, hopefully it arrives soon.

The fact you note you haven't found the security breach is troubling. Malware isn't the only cause of this by any means, phishes are rampant - but it is up there as a top cause.

I'd also recommend doing your scans with the launcher open and some junk entry in the account ID. We've seen some nasty keyloggers pop up lately that don't want to show on scanners unless the launcher is active.

I also highly recommend changing your email password once you are certain your system is secure. They don't need into a system once they can dip into an inbox.

Also, if you have used the same password/ID anywhere else, that is a very dangerous practice - especially on websites, or social sites like Facebook or MySpace. Please do not reuse the same password you've used anywhere else.