Accounts with Authenticator's Hacked

#0 - Jan. 8, 2010, 7:10 a.m.

I had my friend and my brother, both with Authenticator's on their account, get hacked today. My friend's character is naked, and my brother got an e-mail saying the account had been locked due to certain activity on the account and he still has his gear.

Has anyone else seen an account with an authenticator on it get hacked?

Is Blizzard aware of how this is being done.

The RSA I use at work only allows a key to be used once, this prevents logging and re-use of a key within the time a key is valid. I have heard this is not the case for Blizzard authenticators. Does Blizzard have plans to change this? Has the algorithm they use on these things been broken? It just blows my mind that even with an authenticator they can't play this game with any sort of assurance that their account is secure.

Aredek

#138 - April 5, 2010, 6:13 p.m.

Rather than bumping months old threads, please feel free to create your own, Arclink.

Before doing so, however, I encourage you to review the following threads thoroughly for helpful information on how to secure your computer and report your account as compromised:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Pay particularly close attention to the following portion of the Compromise Info Center:

Q u o t e:
6.3 An Authenticator Was Added to My Account!

In some circumstances, malicious parties may add an Authenticator to an account to prevent access to anyone who does not posses the Authenticator. Please contact our Billing and Account Service Department to have the Authenticator removed from the account. Our Billing Representatives can be reached via phone using one of the following numbers:

Billing and Account Services
Live Representatives are available every day from 8:00 AM to 8:00 PM PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283