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"Error retriving GM message"

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Bawwxy
#0 - Jan. 17, 2010, 8:04 p.m.
Blizzard Post
I recently had a breach in my account, and had all the normal "hacking" happen, items missing etc. I had my email's answered but when I try to check up on my GM ticket in-game, I consisently get a message saying "Error Retriving GM message". I was hoping there was something I or an Admin could do to get me the information. Thanks!
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Aredek
#2 - Jan. 17, 2010, 8:17 p.m.
Blizzard Post
As Tygria has suggested, Resetting your User Interface may resolve this issue. For simplicity's sake, however, the message stated the following:

Q u o t e:
Due to our ticket volume, we were unable to contact you. I would have much preferred to speak with you about your issue, as this is one of the highlights of my job. I do sincerely apologize for any inconvenience this may have caused you.

At this time, I'm going to be referring your account to be investigated by our Specialist department. They'll take a look into the matter and attempt to verify and recover your losses. Once they've finished the investigation, they will email your registered email address with the details of their conclusion, including what they were able to restore. Right now, it will be a few days before your investigation is complete and you receive an email regarding the results. This is only an estimate, however, and it is possible that the investigation may require more time, or that it will be completed sooner than anticipated. You'll be able to communicate with the Specialist department directly from that point to resolve any further issues or oncerns regarding the compromise, by responding to the email they will send.

If you still have other questions or concerns pertaining to this petition, feel free to use the Need More Help option, and we'll respond as soon as possible. If you'd like to check on anything before making a decision, that's what the "Cancel" button is there for! If you have questions regarding any other in game issue, just open a new ticket, and we will be glad to take a look!

For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/

Should you have any questions regarding this message or the compromise restoration process, please let us know.

If you would like to reset your User Interface in an attempt to troubleshoot this error, please complete the following steps:

    1) *IMPORTANT* Exit the World of Warcraft to your desktop by logging out of the game and exiting. If World of Warcraft isn't closed, then these steps won't have the desired effect.
    2) If you used an "installer" for a custom UI, see if it has an "uninstaller" and use it.
    3) Inside the World of Warcraft Program Folder, delete the "WTF," "Cache," and "Interface" folders.
    4) Restart your computer.
    5) Please do not reinstall Addons prior to testing the issue you were experiencing.
    6) Make sure that you are using WOW.EXE or LAUNCHER.EXE to start the game. Please do not run any UI installers beforehand, as we want to eliminate them as part of the issue.
    7) Upon launching the game, you should see the Intro cinematic movie and be prompted to agree to the Terms of Use. Once you authenticate past the login screen, the “AddOns” button should no longer be visible at the lower left corner of the character selection screen. Both points mentioned previously must hold true if you should complete the aforementioned steps correctly.