"ticket will be serviced soon" for 12+ hours

#0 - Jan. 16, 2010, 10:33 a.m.

Hello, my escalated ticket has said it would be serviced soon for an extremely long time, I did receive a survey in my email but I'm not sure if that was for the original ticket before it was escalated or whatnot.

In the past when "escalated" changed to "soon" it meant ~0.001 seconds so I'm just wondering if I've been forgotten or if perhaps a GM forgot to push a button, or perhaps a specific GM needed to talk to me (I haven't spoken to one since being escalated), etc, so I'm afraid to close it myself.

If there's any way a blue could let me know what to do I'd appreciate it :) Thanks in advance!

edit: typos galore, must find coffee..

Aredek

#5 - Jan. 16, 2010, 4:37 p.m.

In my attempts to look into this on your behalf, I was immediately greeted with a message indicating that this is being actively looked into by a member of our staff. Accordingly, you may want sit tight just a teensy bit longer, Lostalone. Keep an eye on your registered e-mail address for more information as well.