1-800-59-BLIZZARD = upsetting

#0 - Jan. 11, 2010, 9:31 p.m.

ugh I'm so frustrated! I have been trying to contact blizzard via phone : 1-800-59-BLIZZARD (800-592-5499). Every time I call, its the same thing "we're experiencing high call volume, please try again later". Then the phone hangs up.... they don't even put you in the wait queue. HOW is it high call volume when they are not accepting calls????

Paying customer here.... need assistance with my service. I've sent numerous emails as well ... because they re-direct you to this form of communication due to the high call volume. /rolls eyes

If someone knows a secret path to go in reaching blizzard to get an issue resolved (my direct problem is with my battlenet acct and authenticator) please please share with me, i will be forever thankful!

This level of customer service is shotty, fly by night and I expect more from a company that is making tons of money from its patrons.

PS > Oh and thanks for the new content this past week..... seriously? 2 new bosses that look exactly alike? What are you spending your money on blizz? because its definitely not on your customers.

Bheralrul

#27 - Jan. 11, 2010, 11:43 p.m.

Q u o t e:

I can not get into my account and I just want to talk to blizzard to see what I need to do. I would think 4 days of trying I could atleast get an email back. I don't think I'm being absurd in my expectations.

It took a little while of reading through your posts to try and dissern your issue, Starox. Are you aware of what is keeping you from logging in right now? Your account does appear to be in good standing. Is there a specific message you get when you try to log in?

Bheralrul

#31 - Jan. 12, 2010, 12:12 a.m.

Could we please remain civil in this thread? There is really no need to bounce back and forth with issues not pertaining to the matter at hand, Starox trying to get back into their account.

It does appear you were e-mailed by a representative from the Billing department earlier today with instructions on how to have the authenticator removed so you can log back in. You may wish to check your e-mail (junk and spam folders included) but if you are unable to find it, I can have the instructions resent for you. Also, if you happen to have the serial number from the authenticator, you may also reply back to that representative with that info to speed up the process of trying to get it removed right away.