Upgrade Went Wrong - Now WOW1 & WOW2 Accounts

#0 - Jan. 18, 2010, 3:37 a.m.

I went to upgrade my trial account, which is the only WOW account under my current sign in. I went through the whole process, bought the $19.99 game and when I went back to my account management there were 2 Wow accounts (WOW1 or WOW2)

Now my current character is on the trial account about to end :(

On WOW2 I have the upgrade, with 30 days, BUT NO character. When I went to upgrade, I did so from my WoW1 account, by clicking the link there.

Is there anyway that I can get my character moved to the WoW2 account, OR the WoW1 account upgraded so that I can continue with my only and current character.

I understand that I can move a character for $25, but that seems a bit unfair at the moment. Unless I am missing something, I would think I could just move the upgrade to WoW1, since I haven't even put a character on WoW2 and don't plan to.

Any help here?

Vrakthris

#7 - Jan. 18, 2010, 4:38 a.m.

That is strange, Oafluff, it should have upgraded the account you were logged into. :( Our Billing and Account Services department should be able to help straighten this out in the morning.

I'd avoid canceling the upgrade through your bank as that may cause a number of issues getting this resolved smoothly.

Good luck.