#3 - Jan. 14, 2010, 6:37 a.m.
Q u o t e:
is there any way to lift his suspension earlier? because once it is un suspended, he still need to wait a long time for his char to be restored right?
thx
First things first - before anything is done he needs to find his security breach or this WILL happen again.
If you can forward him the information below, all parts may not be applicable to his specific case, but it's information most compromised players are going to need.
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If an account has been merged to a Battle.net (not your own), or if an email has been changed, or an authenticator added (and it wasn't you that added it), one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 8AM – 8PM Pacific Time, 7-Day Support E-mail Support -
[email protected]
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283
Our Billing Support page can be found at
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20606 Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.
These two stickies should prove helpful. I'd also recommend doing your scans with the launcher open and some junk entry in the account ID. We've seen some nasty keyloggers pop up lately that don't want to show on scanners unless the launcher is active.
I also highly recommend changing your email password once you are certain your system is secure. They don't need into a system once they can dip into an inbox.
Also, if you have used the same password/ID anywhere else, that is a very dangerous practice - especially on websites, or social sites like Facebook or MySpace. Please do not reuse the same password you've used anywhere else.
Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1 Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1 You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will keep anyone else out of your WoW account. Not to mention core hounds make adorable pets!
Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6 Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109 Even more core-hound goodness can be found here!
http://forums.worldofwarcraft.com/thread.html?topicId=21726114509&sid=1 I do wish you all the very best.
