ICC Lag - Blue Tracker

#0 - Jan. 13, 2010, 1:36 a.m.

Dear Blizzard,
I love the architecture in ICC, Its quite an impressive and enjoyable instance. Indeed I get to enjoy it on the Bloodhoof Server at great length as a 1 FPS Lag Slideshow ensues on largely every pull. Making instances accessible to everyone, has proved a great asset. Not only can more people enjoy the content, but they can enjoy it longer as it takes 3-5 seconds to cast an instant. Festergut is a real treat, I enjoy his plague cloud ability which lags the whole room out; that is a wonderful new mechanic. Why fight bosses, when we can battle nefarious lag.
Of course to make lag MORE enjoyable, I thought it was a nice touch to add limited attempts to an encounter. I now understand why you went from 5 to 10 attempts allowed per week - 5 are wasted in lag, and CM's, GM's, DEV's, and whatever else do nothing about it.
Maybe other people do not have lag on their servers on in their instances, but the Bloodhoof Server instances go between crappy and unplayable constantly. Someone said the lag is being addressed, but I'm guessing the Dev's are lagging too, because it has not gotten any better yet.

I'd say more, but I need to tab back in and start another Flash of Light cast now.

Vrakthris

#6 - Jan. 13, 2010, 1:57 a.m.

Instances are not realm specific, they are battlegroup specific. Though we have received some reports of latency the majority of players are able to run these instances without any noticeable latency.

It is important to note that addons can cause a good many issues which can and do affect the entire raid. If you continue to experience latency, especially around boss fights you may want to try having the entire raid disable their addons.

If those troubleshooting steps do not help please use the Lag Report feature which was implemented in 3.3. Those reports go directly to our Realm Technicians who will investigate the reports and make any necessary adjustments to improve overall stability and latency.

Edit: You may also want to visit our Technical Support forum to see what advice can be found, it is possible that the latency you are experiencing is regional (i.e. based on the area you are in your IP may be taking a route that is less than optimal and is experiencing a slow down).

Vrakthris

#12 - Jan. 13, 2010, 2:06 a.m.

Q u o t e:
Vrak, while I disagree and would love to go on disagreeing with you... I like not being banned.

You may disagree with me as much as you'd like, Derevka, just stay within the bounds of the Code of Conduct.

Arguing with me is not going to help though. I am not a Realm Technician, if you want your report of increased latency to be looked into then you will need to report it as I have instructed.

Q u o t e:

I'm not telling my entire guild to turn off there addon's. One person, ok, and entire guild? Give me a freaking break. You know there is an issue, other people have reported problems. FIX THE PROBLEM. Remember Naxx 40? Ya this is the same all over again.

If you are not willing to troubleshoot the issue, Chewey, that is your prerogative. Assuming that one issue is related to the other without any real information to go on is a mistake.

Vrakthris

#21 - Jan. 13, 2010, 2:20 a.m.

Q u o t e:
Please do not pass the buck on this. It's not an addon issue, it's the same issue from last winter, with naxxramas. Naxx Lag / Thaddius Lag. It's infuriating, ESPECIALLY now that you have us on limited attempts for bosses.

Pass the buck how, Info? If you are under the impression that I am somehow responsible for maintaining your realm and instances,you are grossly incorrect. I work with In-Game Support, I moderate this forum and work to address in-game issues and provide what advice and direction I can.

I have given you basic troubleshooting steps to make sure that an element within your raid is not what is actually causing the issue. Simply because you believe the issue is the same as Naxx doesn't make it true and completely refusing to look at other possibilities will not help in investigating the matter or resolving it.

Please use the Lag Report feature as I have already instructed. That is the appropriate method to report this.

Q u o t e:
I know some of the posts turned angry quick, but you can not honestly expect to shrug us off with an "Oh it is probably your addOns" response.

I did not say "Oh it is probably your addOns", Eilt. That is a basic troubleshooting step that we ask nearly everyone to do when they are reporting something like this and it is something that many people overlook. Goodness, with the responses I'm getting it is like I'm asking you to hurt someone you love. O.o I'm asking you to do some basic troubleshooting steps so the reports that you do submit are more helpful.

Vrakthris

#47 - Jan. 13, 2010, 10:17 p.m.

Q u o t e:
PLEASE look into the instance servers. If they cannot handle that many people playing at one time, put on a cap. Obviously it'd be frustrating to see "Additional Instances Cannot Be Launched" like we see all the time trying to do 5 mans, but I'd rather not be able to raid because it's full than not be able to raid because every time we pull the server freezes.

Once more, folks, those of us who moderate this forum are not Developers, Realm Technicians or Database Administrators. We will be unable to look into these reports.

Please use the Lag Report feature that was implemented with 3.3 to report any latency you may be experiencing. That is the best method available to get those reports to the appropriate people to have the matter looked into.

Vrakthris

#50 - Jan. 13, 2010, 11:04 p.m.

Q u o t e:
So can I assume that you can't answer my earlier question on page two, since you're not able to view those reports? I'm just curious if it's gonna send my PC info in or if you're looking into your own servers for a solution.

It is unlikely that system specs are sent in with the report, Sesha, though I couldn't say without certainty what information is included in the report. I believe only what information you provide is sent up.

Q u o t e:
Unfortunately, there is no "blue reply" to the Report Lag button, so it really does create a "black hole" feeling after pressing it.

People come here and complain, get a blue reply scolding thm, they at least feel like a human has seen it.

Perhaps, but someone here seeing the report isn't as useful as using the appropriate reporting system.

There are no blue replies in the Suggestion forum either but those who pay attention to changes made to the game know very well that posts made in that forum are reviewed and seriously considered by our Development team.

The same is for the Lag Report system, it was implemented so that valuable reports can be given directly to those who can investigation these matters.

Vrakthris

#52 - Jan. 13, 2010, 11:36 p.m.

You are under a misconception, Desdea, the title of this forum is a misnomer as we do not simply provide general Customer Service. We provide In-game Support, or Customer Support regarding in-game issues.

We do receive posts that are regarding subjects outside of our jurisdiction and in those cases we either refer you to the appropriate place or move your post to the appropriate forum.

Q u o t e:

so kindly stop suggesting that as it has been useless so far.

Simply because you have not seen any results, Desdea, that does not mean that the reporting method is useless. If there is an issue it can sometimes take time to investigate and track down the cause. Though you may not see immediate results each report is valuable.

Vrakthris

#57 - Jan. 14, 2010, 12:46 a.m.

Q u o t e:
So can you tell us (or better yet have the person reviewing these reports) at least confirm that they were seen and something is at least being looked into?

I can confirm that any report made using the Lag Report feature will be reviewed. We don't spend time implementing a system to help streamline such reporting simply to ignore the reports. If I am provided with additional information I will of course, pass it along.

Q u o t e:
P.S. We would still like to get our attempt that completely lagged out back, any idea on accomplishing that?

Unfortunately that is not within our power, Eilt.

Vrakthris

#77 - Jan. 20, 2010, 2:46 a.m.

Q u o t e:
Remember it is all because you are running addons. Not the fact that Blizzard is to lazy to upgrade or fix a problem after months of issues.

And we're done.

I did not say it was caused by addons, I recommended disabling them as a basic troubleshooting step. I also recommended that you use the Report Lag feature which was implemented to help gather such information so these issues can be properly investigated.

If additional information becomes available we'll be certain to pass it along.