PRoblem with the mobile blizzard authenticato

#0 - Jan. 1, 2010, 3:41 a.m.

Hello. I have downloaded the mobile authenticator app onto my ipod touch. However when I start up the app it gives me a "network error. Please try again later." error. However I am connected to the internet. All my other Apps that use the internet work fine. I have tried downloading and reinstalling the app multiple times.

thanks for any help.

Auryk

#1 - Jan. 1, 2010, 4:01 a.m.

If you have recently re-downloaded the Mobile Authenticator then you should have picked the newest version (which was pushed not too long ago). That being the case, it sounds like your iPod Touch may need to be updated, Lohdekk. If your firmware is not up to date, I would try that.

The only other possibility that I can think of, off the top of my head, is that you may have an iPod Touch that has been altered in some way, usually done to get around certain restrictions on the iTouch. If this is the case then that could be interfering with the application.

If none of the above is of any help then the last bit of assistance I can offer you is the following: (http://mobile.blizzard.com/support-cust.html). You should be able to use that link to get any additional assistance, if needed.

Orlyia

#4 - Jan. 1, 2010, 7:36 a.m.

Thanks for the reports folks, we are following up with our techs on this. I don't have an ETA at the moment, but they are working on it.

Orlyia

#7 - Jan. 1, 2010, 10:12 a.m.

Aye, this is still being looked into folks, we've not forgotten about you. Unfortunately, I have no further information at this time.