Loot Card Already Redeemed

#0 - Dec. 27, 2009, 3:37 p.m.
Blizzard Post
I bought some WoW trading cards last night and received a loot card for a Tiny Mount. The card had been untouched of course, as I had just bought it. When I scratched off the cover to the code I went to the redemption page and entered the code for the mount for the realm Wildhammer. As soon as I did this the page directed me saying the following:

Your promotion code has already been redeemed for a promotional item on the realm "Perenolde" (Europe).

I figured I had entered the code incorrectly, so I proceeded to enter the code another 4 times to make sure. Each time it came to that response. I'm at a loss here as this card has been opened by myself and myself alone and it is impossible that it has already been redeemed. (I bought the cards at Wal-Mart, not online where someone could have redeemed the code and then sold me the card).

Again, this card was sealed and as soon as I attempted to enter the code it states that it has been redeemed in a European realm, which is also strange because I bought the card in the US and play on North American realms. I would like to know what I can do to obtain this mount that I am entitled to seeing as how I purchased the card from a legitimate business, yet somehow it has already been redeemed.
#18 - Sept. 18, 2010, 6:54 a.m.
Blizzard Post
Hi Alcaeus,

Did you use the US page?

Promotion Code Retrieval
http://www.worldofwarcraft.com/misc/promotion.html

Make sure region is set to United States.

If you have checked and you are still getting the same message, you will need to contact our billing and account services.

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