Battle.net messed up my authentication key...

#0 - Dec. 25, 2009, 8:41 p.m.

When i entered my authentication key for the Battle Chest to update my trial, i received an error. i went back to the account management page, and battle.net created "WOW2" with the free one month subscription and the authentication key. i want to update my trial again because my friend recruited me, but it won't ley me. "WOW1" is still my trial account with my old characters on it, and i can not enter in a new code because it is being used on "WOW2". Please Help!

Bheralrul

#2 - Dec. 25, 2009, 9:54 p.m.

Q u o t e:
Just to make sure you're familiar with the process, you logged into your Battle.net Account Management page, selected the account you wished to upgrade under "Manage My Games," and then clicked on the "Upgrade" option underneath it, correct?

In any event, mistakes happen, and so a call to the Billing & Account Services Department should straighten this whole thing out. A Billing Representative would be more than happy to help you with this. =)

Billing & Account Services

Phone Support — 1-800-59-BLIZZARD (1-800-592-5499)
Support Hours — 8:00am to 8:00pm PST/PDT, 7 days a week (excluding some U.S. holidays)

Users in Australia should call 1-800-041-378
Users in Singapore should call 800-2549-9273
Users in Chile should call 1230-020-5554
Users in Mexico should call 001-888-578-7628
Users in Argentina should call 0800-333-0778
Other international users should call 1-949-955-0283

Keep in mind that the Billing & Account Services Department will be observing modified support hours from Thursday, December 24 to Sunday, December 27. (http://forums.worldofwarcraft.com/thread.html?topicId=22048397443&sid=1)

Shandiee has the right idea :)

The Billing department can help verify your account and identify the issue to help get it resolved. If a friend recruited you, we want to make sure you both get the benefits you deserve!