Recruit a friend system not working.

#0 - Dec. 23, 2009, 8:36 p.m.

I had a lvl 8 druid and when my lvl 24 recruit friend tried to grant me lvls it did not work. And we are also unable to summon each other.

Sirantus

#15 - Dec. 23, 2009, 9:39 p.m.

After looking into this situation, Borthos, it appears that your friend has already handed out all of the levels that they have acquired so far.

Sirantus

#19 - Dec. 23, 2009, 10:05 p.m.

Could I please get the name and realm for your brother’s level 1 character, Chainhealzz?

Sirantus

#21 - Dec. 23, 2009, 10:16 p.m.

While I can confirm that the account you're posting from did indeed issue a Recruit a Friend invitation, it appears that the invite was not used to create the account your friend is currently using. Please have him check any other Battle.net accounts that he may have been signed into when he accepted the invite.

Alternatively, you are welcome to issue another Recruit a Friend invitation and have him simply start another new trail account.

Orlyia

#24 - Dec. 24, 2009, 8:19 p.m.

Q u o t e:
We checked and double checked, and we're 100% sure he used the CD key in the email that was sent. We tried again to create a new account with the same key, and were told the key was already claimed.

What are we doing wrong?

This isn't that uncommon, Chain.

Give Billing a ring in the morning - or have him do it, actually.

Sounds like he setup a new account instead of upgrading the linked one. If this is recent, Billing may be able to assist.

We do have slightly modified hours over the next few days during the holidays.

We will return to normal business hours (8am-8pm PST) on Monday, 12/28.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 8AM – 8PM Pacific Time, 7-Day Support
E-mail Support - [email protected]

Our Billing Support page can be found at http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20606