Authenticator hack - Blue Tracker

#0 - Dec. 23, 2009, 9:07 a.m.

i believe i've been hacked. it's asking for an authenticator code (which i never implemented). but my gf's account's the same way supposedly.

i've also seen a couple of post out there about the same thing.

answers? how do you remove the authenticator code if you can't access your account since you need teh said code to get in?

Orlyia

#3 - Dec. 23, 2009, 9:13 a.m.

Q u o t e:
i believe i've been hacked. it's asking for an authenticator code (which i never implemented). but my gf's account's the same way supposedly.

i've also seen a couple of post out there about the same thing.

answers? how do you remove the authenticator code if you can't access your account since you need teh said code to get in?

Aye, if you didn't add this - someone surely did - and that most likely points to a compromise.

If an account has been merged to a Battle.net (not your own), or if an email has been changed, or an authenticator added, one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 8AM – 8PM Pacific Time, 7-Day Support
E-mail Support - [email protected]

Our Billing Support page can be found at http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20606

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful. I'd also recommend doing your scans with the launcher open and some junk entry in the account ID. We've seen some nasty keyloggers pop up lately that don't want to show on scanners unless the launcher is active.

I also highly recommend changing your email password once you are certain your system is secure. They don't need into a system once they can dip into an inbox.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will keep anyone else out of your WoW account. Not to mention core hounds make adorable pets!

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.

Orlyia

#6 - Jan. 15, 2010, 5:09 a.m.

Q u o t e:
heya guys i have the same prob as the last guy so i just got to lvl 80 right and i got hacked straight after i got quel delar and anyway i worked things out then a week later it kept banning me for 24 hours for 6 days wtf so a day later i try to log on and i need a code for an authentcator so i just want some easy clear instructtions to know how to get rid of this so u can post me at ([email protected]) so yeah if u could post me i would be so happy to know wat to do so ty guys plz reply soon thanks i want to do icc lol

All the instructions are in the post directly above yours, Brydenn.

Orlyia

#8 - Jan. 15, 2010, 6:31 a.m.

Q u o t e:
OH LOL TY guys didnt see uhmm i wat are the so if its 10.am in nz wat will be the time in u.s cause i just treid to ring lol

Billing will open roughly 9 hours from now.