Cenarius is still broke, lfg doesn't work.

I am very sorry for the lack of information thus far, folks. From what I've been able to determine our Realm Technicians are aware of this issue and have been working to resolve it.

I am trying to get an update or a possible ETA now.

Q u o t e:
Thanks Vrak, let us know please.

It looks like they were able to make some changes in order to address the instance/dungeon finder issue. They will need to restart the realm in order for these changes to take affect though.

Countdown should be starting shortly.

Q u o t e:
Still waiting here.. no restart info on server

Yes, because I gave you the information as soon as I got it. Steps still need to be taken to initiate the restart. :)

I suppose I could have waited but I didn't really expect an "are we there yet" response. O.o

Q u o t e:
Vrakthris ,

Please acknowledge that you know that I love you.

Thanks,

-Kripticx

Acknowledged! <3

Restarts have been engaged. I'll check back once the realm has come back online to see if LFG is working correctly.

Thank you, folks. I'll see what I can find out.

I would rather keep this thread open so I can provide what updates I receive regarding this matter. Please avoid trolling or posting other non-constructive comments otherwise I will be forced to lock this thread and simply refer you to the following Service Status thread.

http://forums.worldofwarcraft.com/thread.html?topicId=22049930054&postId=220473357112&sid=1#0

Q u o t e:
amazing, 2nd restart/shutdown and its still not working. Im in awe of the complete confidence i have that your technicians will fix the issue.

Me too, Sataynia. I'm sure you understand, as I do, that when an issue occurs there is no magical read out that lets you know exactly what is wrong and how to resolve it.

I am confident that our Realm Technicians will continue to investigate the matter until the issue is resolved and all instances are accessible by those of you on the realm of Cenarius. I will, of course, provide what updates I can on this matter.

Thank you for your continued patience.

<3 Kaganda

Q u o t e:
Can we have another update please? It's been over an hour now with no news. :(

I'm afraid I don't have anything new at the moment, Arcticlight. As soon as I have any news though I will let you know.

I do know that it is unlikely that this is a software issue as all information that I have seen shows that it may be an issue with the hardware. I don't have specifics but that is what I am gathering thus far.

Q u o t e:
I just want to make sure all my 80s have 2 frost emblems in their mail tomorrow. That's all I care about.

That is unlikely to happen, Deathfoil. We don't generally award characters with what they may have received. If you feel that such compensation is warranted you are welcome to post in the Suggestion forum, the Game Master department would not be able to make such a determination.

I'm sorry to say that I haven't received encouraging news thus far. Though our technicians continue to look into the issue in the hopes of resolving the issue it appears that this may require the restart of all instances across the entire Battlegroup. This, unfortunately, is unlikely to happen until later tonight/early this morning.

It isn't nearly that black and white, Kripticx. You must keep in mind that such restarts don't merely affect the time that the instances are offline. Taking instances offline that contain characters could cause a large number of stuck issues, there may also be issues due to a number of players running cross-instance heroics that they have already been locked into, plus the very likely issues caused when the instance shuts down before loot from a boss kill has been distributed. Not to mention a number of minor issues related to restarts of this nature.

Though in many cases restarting a realm or an aspect of the game such as the instances does serve to resolve many ills, it is not always an easy or clear task. We are not merely refraining from restarts at this time simply because it is only affecting one realm. I apologize if I gave the impression that this was the case.

Q u o t e:
I hope your customer service team takes a hard look at the decision to give out emblems of Frost to people who were online and request them. It is really they least they could do to all of us who have been very patient with this process and have not been unreasonable in our requests.

I didn't say that it wouldn't or couldn't happen, Middnyte, but such compensation is not generally under the purview of the Game Master department. This is why I have repeatedly recommended posting in the Suggestion forum with that request, so it can be seen by those who can make that decision.

Q u o t e:
Understood, I have started a post in the suggestion forums, It does not appear employees respond to that forum so I am not sure if it will be addressed there? I hope it will, thanks.

Unfortunately we are unable to comment on requests and suggestions made in that forum but I can assure you that posts in that forum are reviewed and considered.

Q u o t e:
Bump

There is no reason to bump this thread, Commodus. If an update is made available we will provide it without any prompting.

If I had an update, I'd have surely shared it, Arcticlight.

They are aware and working to address this for you, but I have no ETA or further news.

Q u o t e:


I think this is one of the things that bothers me the most. The literal silence since it was fixed is unsettling. Even the Service Status forum post didn't have an update... This is hardly an issue to gloss over now that it's fixed. Communicate with us. CMs, I know you try and do appreciate the work, but I think we're looking for something more from someone else.

That may have simply been an oversight, Tempura. It seems that the issue was resolved and it may be that the person who provides Service Status updates at the time may have missed updating that thread.

I'll see if I can get someone to post and make it official.