#0 - Dec. 23, 2009, 11:54 p.m.
"Hello (my Name),
Q u o t e:
This e-mail information is provided to you as a courtesy from our support staff, to follow up on your request for assistance. Please note that we do not disclose personal information to third parties. ================================
We have determined that your World of Warcraft account has been accessed by someone not authorized to do so by the World of Warcraft Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html).
To protect your privacy and security, we have temporarily disabled this account. Any recurring subscriptions have been suspended to prevent further monetary charges. In order to regain access to the account, you must complete the steps below to secure the account and verify your identity. Please note that account sharing is a violation of the World of Warcraft Terms of Use, which is in place to help players keep the accounts they play on secure. As such, we are unable to assist any player in regaining access to an account not created in his or her own name. Please keep this email for your reference until the account recovery process has been completed.
STEP 1: SECURE THE ACCOUNT, YOUR COMPUTER AND YOUR EMAIL ADDRESS
We recommend you read over and apply the following tips to protect yourself and the account in the future. Account compromises can occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or key-logger. - Keep your login information confidential. Account access can only be shared with one minor of whom you are the parent or guardian. Sharing access with anyone else is a violation of the game's Terms of Use. You are also responsible for every use of an account on which you are listed as the registered player, whether the use was authorized or not.- Use up-to-date firewall, antivirus, and anti-spyware software to scan your system regularly for viruses, Trojans, and key-loggers.- Keep your operating system and other software up-to-date and be careful when downloading new software.- Be wary of "spoof" and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.- Use separate, unique passwords for your email, World of Warcraft, and any other online accounts.- If the security of your World of Warcraft or Battle.net account was compromised, we highly recommend that you take the appropriate actions to maintain the security of your email account. Please visit http://us.blizzard.com/support/article.xml?locale=en_US&articleId=28585 for more information about unauthorized email forwarding.- Change your passwords regularly and keep World of Warcraft account information updated using the Account Management page at http://www.worldofwarcraft.com/account/. For additional security tips and information, please visit the following sites: - Account Security: http://us.blizzard.com/support/article/21131- Unauthorized Account Access Policy: http://us.blizzard.com/support/article/20460- World of Warcraft Account Security: http://us.blizzard.com/support/article/20572 If you are looking for an added layer of security, we currently offer the Blizzard Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator works or how to add one to a World of Warcraft account, please visit the Blizzard Authenticator FAQ at http://us.blizzard.com/support/article.xml?tag=BLIZZARDAUTH.
STEP 2: SUBMIT ACCOUNT RECOVERY DOCUMENTATION
Before we can restore access to this account, we must first verify that you are the registered player on the account. Please download the Account Recovery Form (http://ftp.blizzard.com/pub/WoW/other/Account-Recovery.pdf), follow the instructions in the form, and then email, fax, or mail the form and required identification as directed. If you are having difficulties downloading the form, reply to this message and we will send the file as an email attachment. In order to view the form once it has been downloaded, you will need Adobe(r) Reader(r). You can download the latest version for free at http://www.adobe.com/.
STEP 3: VERIFY YOUR SUBMISSION WAS RECEIVED We will contact you with further instructions once we have processed your account recovery documentation. If you do not receive a reply within 5 business days of sending your submission via fax or email, please resend it and notify us by using this form: http://us.blizzard.com/support/webform-us.xml. If you mailed the submission, please allow time for delivery. Only the Account Administration department can address questions you may have about the account recovery process. To learn more about how we are able to assist you, please visit us at http://us.blizzard.com/support/article/21505.
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Regards, (Helper's Name)
Billing & Account Services Representative
Blizzard Entertainment
(Helper'sName)[email protected]
Now I Filled Out the Form, Got a Copy Of my Birth C. (I Sent It through E-Mail, and Air Mail)
Now What do i Have to do, and Was there anything i Missed? I Notice that there has been other cases where they require a "Notary form" Or something. But all the Blizz Repan Told Me/ Gave me was that Form? is it ok if i just sent that in? I quite Lost in all This.
