Thrall World Server Down

Thank you, Fushck, our Realm Technicians are aware of the issue and hope to bring it back online as quickly as possible.

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And my post is deleted yet again.... I am not being threatening, rude, or breaking any of the ToS. I am simply asking for the server to be fixed.

"FIX IT" posts are not needed thank you, Failcalf. Contrary to popular belief we do not actually require prompting to resolve an ongoing issue.

It should also be noted that this forum is moderate by the Game Master department, not the Realm Technicians.

We understand that this has been happening regularly and our Realm Technicians have been working on the overall issue. I'm afraid I do not have an estimate on when the issue may be resolved though.

It seems that our Technicians were able to make some adjustments and the should be back online. It looks like some further adjustments may need to be made. As always, I will pass along any information I get.

If you believe compensation is warranted for the unexpected downtime, Peteyd, you are welcome to post in the Suggestion forum. That is not under the Game Master departments jurisdiction so we would be unable to make that determination.

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Granted your responses are EXACTLY the same everytime.

Almost the same, I do change it up a bit here and there but the message is essentially the same. i.e. We're aware of the issue and we are working to resolve it.

I know that everyone would like a bit more information than that but I'm afraid that is all I am given. From my understanding though the overall issue is a technical one though this is not something that can be quickly resolved. Our Realm Technicians are doing what they can while the overall resolution is being worked on.

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But this is completely ridiculous and no its not a "sometimes from time to time a server has its problems". It's all the time and has been for a month.

I'm sorry, Trinashy, but this is still part of the "time to time" as the overall issue that originally causes the realm to go offline randomly has not yet been resolved.

We hope to have the realm back up in a few moments.

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Since Malkorix started his updates on Dec 18th - can we know what progress has been made?

That is not information I have to pass along, so I'm afraid not.

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How much patience does a GM / Blizzard feel is appropriate in this case?

Until the issue is resolved.

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I was looking through the forums, and you can find over 80 pages of posts about THRALL going back more than 3 months (i stopped there).

And when another realm was experiencing an ongoing issue, Zaletta, you could find that many on that realm too.

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At what point is this issue not considered a minor problem any more?

Who stated it was a minor issue? It is a high priority to get the issue resolved but having something of high importance doesn't make things move faster than they can.

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At what point will we stop trying the standard answers since its not working?

At what point will you accept that the answers I am giving you is all I have available at this time? Only you can answer that.

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At what point will blizzard step up and take responsibility? And recognize its not about the 15/month and that its more about the years that we have all put into this server and the fact that we are being given two choices... stay and wait or PAY to move..

I'm not certain what you mean, if it is about the time you put into the realm and we have already stated that we are working to resolve the issues that those of you on the realm are experiencing, what are you asking?

You can't be asking for compensation because I have already stated that the Game Master department does not make that determination. It wouldn't be for more information since I already stated that I have provided what information I could. I'm not certain what you are getting at.

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Well being that there is currently an eleven page thread in the suggestion forum for compensation and no one has replied and nothing has been done it does not seem right to me.

While posting in that forum, Peteyd, it is important to read the first thread. The one that states that we will be unable to reply to any thread in that forum. That doesn't mean that your posts or concerns are being ignored and it certainly doesn't mean that nothing is being done to resolve the issues that Thrall is experiencing.

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Let me see if I understand this straight.. I posted a message in a different forum, you asked me to post it here and then you dont have any information about it?

What are you talking about?

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Why wouldnt you say that in the original post instead of having me waste my time when you do have anything of value to add to the discussion?

The referral to this thread was so that those who have characters on Thrall could be given what updates are available to us in one location.

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I find it very interesting that Blizzard is moving all THRALL based posts off into another thread / forum so that people when logging into the CUSTOMER SERVICE FORUM dont see messages about THRALL POSTED all over the place and at the top of the list... This is perhaps so that other users do see the steadily climbing number of people affected.

I'm sorry for the confusion, Zaletta, but you obviously do not understand that this forum is for. I suggest you review the very first thread in this forum.

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Even more interesting is whether Blizzard actually thinks we believe that there are people workign on this issue right now. Most likely some first line engineer who waits to see an SNMP trap / alarm occur and simply hits the restart button.

I don't know what to tell you then, Zaletta, if you aren't going to believe what is being said then you and I are both wasting our time. My part in this circle has come to an end.

Thrall should be online, our Technicians are keeping an eye on it but please return if there are additional issues and I'll see what I can find out.

Thank you for your patience, taxed as it is.

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I guess thanks for your repsonse.. since your part is done, i want to thank you for taking the time to obfuscate the real issue with a bunch of nonesense.

Since you don't believe what I am saying, Zaletta, I suppose it would be nonsense.

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Again, not the best "community" approach ... Why not be a little more proactive than reactive eh?

If that is something you would like to see us do, Zaletta, you are welcome to post on the Suggestion forum with just that request. Our developers and policy makers read that forum frequently, and take into consideration all suggestions, even if they are unable to directly reply to them.

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Maybe put something on the realm that says - "we know there are issue, please bear with us".

Put someone on the realm that can be yelled at personally? No, I think not. Most people understand that such issues may take time and that we are doing what we can to resolved them. Again, if you want to see something like that implemented this would not be the place to request it.

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Maybe stop treating everysingle issue in thrall as a seperate issue in the past weeks when they are all related at some point

We haven't been, Zaletta, perhaps you could stop pretending like you know what is being done and stating it like fact.

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(NOTE: Thrall is the busiest server - so maybe this is a reason - christmas, load, etc".

No, Thrall is not. Not by a long shot.

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Finally - by not being a little more forthright in your answers, you create an issue of trust.. Since we would think that since its Christmas, Thrall has reached it limit and really - its not that Blizzard is doing anything about it - they are just waiting for the christmas rush to pass...

There is simply nothing I can do about people who make up their own facts to suit the situation, Zaletta.

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its about relationship management and from my experience, you are doing a poor poor job of it..

Feel free to leave your feedback on how you believe I'm doing my job by e-mailing [email protected]. Though it would help if you understood what my job is instead of expecting me to provide information that I am unable to or do something that is not under my jurisdiction but I'm sure my supervisor will appreciate your views.

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but hey - maybe im wrong and you get paid by the posts answered and therefor you want to coninute to M.O?

As with most things in these threads, Zaletta, you are incorrect. I will be locking this thread now as it has outlived it's usefulness.