Gotta Love customer services.

Q u o t e:
not true....We pay to play....if we get hacked and our accounts go down and our time is wasted...its not our fault but we still pay ITS THE LEST they could do is help us out and get account back....i hear the creator of the post im going on 8 days now and nothing and ive even stayed logged that way tis easyer for a gm to get the information he/she needs....

Average wait times, from the moment that a petition is received (not submitted), are running between a week and two weeks. Please note that this estimate is extremely rough and subject to change, and we're working to reach our players as soon as we possibly can.

Account security is very much the responsibility of the account holder, though. Nonetheless, we endeavor to provide assistance whenever we can, though no restoration is ever guaranteed. In fact, providing this service is entirely voluntary on our part, and consumes considerable resources. I've posted on this topic in the past here:

http://forums.worldofwarcraft.com/thread.html?topicId=22048400200&postId=220463263841&sid=1#54

Q u o t e:
An authenticator is indeed an effective additional layer of security, and we've made the Mobile Authenticator free of charge for those who have eligible devices, while endeavoring to ensure that the Blizzard Authenticator is accessible to as many players as possible.

Ultimately, we must expect our players to take the necessary steps to protect themselves. It would be both inappropriate and intrusive for Blizzard Entertainment to intervene directly, not to mention potentially expose us to liability for any kind of intrusion on a player's system, not merely those related to World of Warcraft.

We're in the business of making video games. We try to craft the best experiences that we possibly can, and we hope that players the world over continue to enjoy them. That said, and while there are limited systems in place, we are not in the business of developing malware scanning or protection.

We realize that this is an extremely important topic though, and in addition to making Authenticators available, we also endeavor to help educate our players regarding the steps they can take to help protect themselves:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Please avoid 'hijacking' other player's posts to draw attention to your own issue though. If you were compromised, please understand that there is a reason that this occurred. Please review the links I provided in my quoted text and consider taking the necessary steps to ensure that any system you play World of Warcraft from is secure.

Q u o t e:
No, they shouldn't put me in front, they should open up their hiring again and meet the needs of the consumer like any other company would. Nice assumption though.

P.S. Norton Internet Security is working very nicely on my computer, real-time scans preventing keyloggers, I'm not with the problem, but rather with the solution.

Norton Internet Security is unlikely to be effective in stopping a keylogger designed to steal World of Warcraft account information, unfortunately. This thread contains useful advice regarding system security:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

We are working hard to help all our players, including those who have been compromised, and we will work to continually improve the service we can offer. Some of these measures may not be quite as externally visible as a job posting might be, but you can rest assured that we are taking steps to address the issues that our players bring before us as soon as we possibly can, and to improve the alacrity with which we are able to do so.

Q u o t e:


Sorry Blue, did you mean to say ineffective?

Edit-itis, I'm afraid. Tis fix't.