#0 - Dec. 23, 2009, 2:40 p.m.
I am a 50+ year old adult, who does not visit any website that does not have the green check mark provided by McAfee. I run weekly full scans, and do not share my password with anyone other than my wife, who was with me on her account at the time. The couple of addons I use were downloaded at www.curse.com, which I still believe is a safe site.
She puts in an in-game ticket, it still has not been answered. I go immediately to check my email. No emails from battlenet. I try to log in to battlenet, get the same message enter auth. code. I select recover lost password, and get a email now from battlenet that allows me to change password, however, I still can not get into my battlenet account or wow account as they have been linked to an authenicator which is not mine or authorized by me..
I will be calling customer support when they open this morning, which of course is way past time where anything could be done to save my characters. I have spent most of the last 7 hours reading in the forums here about hacked,lost or stolen accounts. I have played online games for the past 12 years, ultima online prior to wow, and have never had this happen. I only mention this to show, I am fairly cautious about password,account security.
So, I am not sure how this could have happened. I do wish there had been a fast way to put a block or dispute onto the account as that would have stopped the looting, and hopefully not the deleting of my characters.
This has been posted just as a FYI. Good luck to all WOW players as I will be canceling my account when I get customer service on the phone.